Understanding the amount of time users spend in your application, and the actions they take, is the best way to know the level of value they are getting from your service. You can now use Totango to do just that.
We’re excited to announce a new version of Totango including the new Activity Time Metric. Totango now analyzes the activity stream of each user and calculates the amount of time spent interacting with your web application. The metric is provided at different levels to uncover key trends and insights:
– On a global level for the entire user-base. So you can keep a pulse on the overall value your application is delivering
– For all users associated with a particular account, helping sales teams determine which accounts are productive and which require more attention to become successful.
– Individual user basis, to identify the true-champions in each account