Upcoming Events

• 
  Jun 26, 2013

  Customer Success G+ Hangout: 11:15am PT, RSVP with your G+ account.

Past Events

• Pro Customer Playbook Course Webinar 4 - May 2013

  Webinar Replay: Renewals and Upsell Best Practices

• Customers are King: Prospect and Customer Engagement is the Key to the Kingdom - May 2013

  Joint Marketo webinar replay

• Pro Customer Playbook Course Webinar 3 - May 2013

  Webinar Replay: Customer Success Management Playbook

• Pro Customer Playbook Course Webinar 2 - May 2013

  Webinar Replay: Customer Lifecycle Marketing Tips

• Cloud Analytics Summit - May 2013

  New York City

• Pro Customer Playbook Course Webinar 1 - April 2013

  Webinar Replay: Free Trial Best Practices for Sales & Marketing

• Marketo Summit - April 2013

  San Francisco, CA

• New CMO Mandate: Customer Lifecycle Marketing - March 2013

  Webinar Replay, hosted by BrightTalk

• Loyalty Event: Automating Customer Lifecycle Marketing - March 2013

  New York City, NY

• Customer Success Summit - March 2013

  San Francisco, CA; Slides and Videos

• KJR Associates and Totango Webinar - December 2012

  Webinar Replay: Customer Journey Mapping

• Good to Great: A Marketing Virtual Event - November 2012

  Blog: 5 Statistics on Customer Marketing that might surprise you

• Totango, BlueJeans Network, Clarizen Joint Webinar - October 2012

  Webinar Replay: Customer Engagement Plays Proven To Boost Customer Success Results

• SaaS University - October 2012

  Blog: Powering the Customer Era

• Sales & Marketing 101 for B2B Startups Workshop - October 2012

  San Francisco, CA

• Aberdeen Group Webinar - October 2012

  Webinar Replay: Customer Growth Lessons for Software and Internet companies

• Business of Software 2012 - October 2012

  Boston, MA

• CloudCon Expo & Conference (Speaking on Big Customer Data) - October 2012

  San Francisco, CA

• OVUM Webinar - September 2012

  Webinar Replay: The Customer-Adaptive Enterprise

• Dreamforce - September 2012

  San Francisco, CA

• Subscribed 2012 - September 2012

  San Francisco, CA

• The Forum: Case Studies in Customer Success Management - August 2012

  Redwood City, CA

• CRM Evolution 2012 - August 2012

  Blog: Top 5 Quotes from CRM Evolution Day 2

• unSEXY conference - August 2012

  Blog: The only 3 metrics that matter for SaaS

• Improving and Measuring SaaS Metrics - July 2012

  Blog: A roundtable featuring startup execs discussing what SaaS metrics for their company

• Marketo Social Marketing Rockstar Tour - July 2012

  Blog: B2B Social Marketing and making your campaigns social

• The Future of Sales: Meetup with Jacco van der Kooij - June 2012

  Blog: 10 bold predictions for the future of sales

• No Churn: Customer Success & the Valuation of your SaaS Company - June 2012

  Blog: Identifying 6 key churn factors

• Totango Product Chat - June 2012

  Webinar replay: Active Lists and Eloqua Integration

• All About The Cloud Conference - May 2012

  Blog: 3 big ideas for SaaS customer success

• Defining Customer Lifetime Value and a recipe for Customer Retention - May 2012

  Blog: The SaaS landscape is forcing companies to be more customer-centric

• Marketo User Summit 2012 - May 2012

  Blog: 6 takeaways on revenue performance management

• SF CloudMafia: 5 Ways To Accelerate Revenues From Your Mobile App - May 2012

  Blog: Leveraging big data to track user engagement throughout the customer lifecycle

• SaaS Customer Retention & The Future of Customer Success Management - May 2012

  Blog: The Customer Success Manager and the future of lifecycle marketing

• Sales 2.0 Conference - April 2012

  Blog: Tips for social selling at SaaS companies

• Zendesk Webinar - April 2012

  Webinar replay: 6 surefire tips to retain and grow customers

• SaaS University - February 2012

  Blog: Insight on the business side of running SaaS and cloud application companies