Totango is a web-based software platform for SaaS and Internet businesses looking to better understand customer behavior, in order to increase sales and improve customer satisfaction. Totango provides sales and customer advocacy teams real-time visibility and deep analysis of their users’ actions, so they can be more proactive and more effective.

Getting Started

NOTE: If you are setting up Totango for your organization, please read our integration documentation for further instructions.

To start using Totango, simply follow the link in your invitation email to setup your account.
Here are some Totango capabilities you should explore once your web-application is hooked up with Totango:

Activity Streams

See what customers are doing using Activity Streams, a real-time feed of events from your web-application presented in a simple, clear and concise fashion. Use Activity streams to understand what an individual customer is doing or what parts of your web-application are being used. (read more)

Customer Details

Review the actions of a customer or prospect on its Customer Details Page. Trends and activity-streams make it easy to get to the data you need whether you?re preparing for a sales call, reconstructing a support case or just trying to figure out what makes a customer ?tick’. (read more)
To access the details of a customer, simply search for their name using the customer lookup bar, available anywhere on Totango.

Customer Segmentation

Slice and dice your user base based on their actual activities and behaviors. Discover which parts of your customer-base are using which features and functions, and which customers require your attention the most (read more)

Weekly and Daily Insights through Email

Once you setup your account you will automatically start receiving weekly reports with key information and insights about your customers. Follow the instructions in those reports or contact us to customize the experience

Totango on Salesforce.com

Get key Totango insights directly on your Salesforce account. Contact us to learn how

Help & Support

Totango is in BETA and we are counting on your feedback to help us build the product you need. We promise to give you the attention and responsiveness early adopters deserve! Please reach out to us through the following channels:

- For questions or support requests: support@totango.com

- To schedule a personal or team training webinar (FREE): support@totango.com

- Our forums (q&a, feature requests): support

- News and operation status on Twitter: @totango