Customer Engagement Management
We’re helping smart SaaS companies and others with online users listen to all user interactions, understand segments based on usage and engage the right user at the right time
Collect usage and digital interaction signals from your users in realtime.
Bring these signals together in a centralized customer engagement database shared by all customer-facing personnel and business processes.
Segment users dynamically and build a smart profile for account.
Segment prospects and customers based on their likelihood to buy or to churn based on their feature usage and other engagement signals. Derive insights about how to improve your product.
Take the right engagement action for each user or customer at the right time.
Receive automated alerts and trigger in-application messages, emails, or phone calls.
Automate engagement plays by integrating with existing customer and marketing systems.