Manage your entire customer success operations with our comprehensive end-to-end platform.
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Democratize customer success so everyone in your company can access customer data and participate in customer impacts.
MEET ZOE
Totango products run on intelligent data technology that adapts to your customers and integrates with your systems.
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Totango CEO Guy Nirpaz shares the leading framework for Customer Success for professionals at every level.
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Stay updated on all things customer success, including the latest news and other helpful content from Totango.
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Build your career with a company that is committed to your success as we pioneer customer success!
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Totango is an award-winning platform that has created a lot of buzz with industry experts.
Read MoreAlign your company around your customers
MEET
Make customer success everyone's business
The hub for Customer Success teams to connect the dots of all customer data, actively monitor for meaningful customer health changes, and drive proactive engagement.
The conversational interface that organizes the company around the customer by enabling company-wide safe access to customer data, participation, and meaningful impacts.
Zoe is the conversational interface that gives access to all dimensions of customer data. The entire company is responsible for customer success, not just the Customer Success team. Zoe is the the only solution that enables an open approach so the entire company can participate in customer success.
1 OF 3
Access
Customer data is democratized, available to anyone when they need it
AVERY
hey @zoe, show me info on enterprise inc
ZOE
no problem, @avery
AVERY
thanks @zoe. what can we do to make sure they renew?
2 OF 3
Participation
Company organically swarms around the customer
ZOE
let me check with the experts
Marketing Manager
EMMA
Product Manager
ALEX
Alex and Emma have joined the chat
ALEX
i can handle their feature request
EMMA
i can invite their CCO to an executive dinner next month
AVERY
thanks team!
3 OF 3
Impact
The entire company makes an impact on the customer experience
ALEX
their feature request was just released
EMMA
CCO has RSVP'd to dinner, with emojis
AVERY
renewal is signed! this impact step was for sure a success
ZOE
nice work everyone!
You don’t need perfect data to get started with Totango. Our Dynamic No-Schema Active Customer Index is the only data technology that can connect multidimensional customer data streams, at any stage of readiness, in real-time to provide high-definition customer context.
Financial
Product Usage
Customer Feedback
Support Tickets
Users
Touch Points
SHAI RAYBAK
VP CUSTOMER SUCCESS
BRIAN MERRIT
VP OF CUSTOMER SUCCESS
NATE RICHARDSON
BUSINESS OPERATIONS DIRECTOR AND ANALYTICS MANAGER
