The Onboarding Accelerator Program is included with your license and is designed based on hundreds of successful Totango onboardings to provide you with the resources you need to get up and running on Totango as fast as possible.
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This program walks you step-by-step through the process of launching a high touch onboarding program using our “Manage Onboarding Projects” SuccessBLOC through a series of live sessions and check-ins, as well as a library of videos and resources.  At the end of the program, you will have  integrated all the required customer data needed to start onboarding your customers, customized  a best-in-class high touch onboarding journey for your customers, established key metrics for your onboarding program including onboarding health, and learned how to leverage our marketplace of SuccessBLOCs for your business.  
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For customers who need more custom onboarding, our Extended Onboarding program can be added for a fee at any time.  Please contact your Account Executive for more details.

The Starter plan starts at $249/month with 2 seats, 200 customer accounts and 1,000 emails/month and is great for small teams just starting their customer success journey. You can add seats and accounts as needed or purchase the Team Alignment and Momentum plans. The Growth plans start at $1,099/month including the Team Performance and Velocity plans.

The Team Results premium plans are ideally suited for businesses focused on optimizing the performance, productivity and collaboration of their teams managing portfolios of customers. The packages in the Team Results plans are crafted to provide the most value for your investment based on the learning from 1000s of Totango customers. For the best deal, choose our Annual payment plans.

The Digital Engagement premium plans are crafted for businesses with small teams but high volumes of customers. These plans automate high frequency digital communications and tech touch programs at scale. Each package includes more emails for a higher frequency and volume of digital engagement than the Team Results plans. For the best deal, choose our Annual payment plans.

The Enterprise plans are tailored specifically for the needs of businesses who need to support higher levels of enterprise control and complexity including, but not limited to, more teams, data, integrations, product and customer hierarchy. Enterprise plans also include a designated Customer Success Manager to partner with you and support your success. To speak to an Account Executive who can customize an Enterprise plan for you, please click on the Schedule a Call link.

If you know your exact needs now, you can add more seats and accounts to any of the Premium packages during the checkout process. If you need more flexibility or would like a customized package tailored to your needs, you can click on the Schedule a Call link to speak to an Account Executive regarding our Enterprise plans. If you’d like to add more seats or accounts after your initial purchase, you can do so at any time in the product or offline by speaking with your CSM or if you purchased online with a credit card, you can purchase additional seats or users in-app. Additional seats or accounts purchased are co-termed.

If you need a higher volume of emails, please take a look at our Digital Engagement packages to determine if they meet your needs. Our Digital Engagement packages are crafted for businesses automating high-frequency digital customer communications at scale. If you would like a customized package tailored to your specific needs, please click on the Schedule a Call link to speak to an Account Executive who will customize an Enterprise plan for you. If you purchased online with a credit card, you can purchase additional emails in-app when you click to upgrade.

Product support is available as part of any paid Totango plan. Additionally, Premium plans include a Digital CSM to support you with best practices and training throughout the term of your contact. For additional help options, please click on the Schedule a Call link to speak to an Account Executive about our Enterprise plan.

Security and privacy are built into the foundation of Totango’s platform and protected by Totango Shield. For more information about Shield, visit our website at: https://www.totango.com/totango-shield

The Premium packages include a Digital CSM to support you with best practices and training throughout the term of your contract. A designated CSM is available as part of the Enterprise Edition. Please click on the Schedule a Call link to speak to an Account Executive if you are interested in a plan tailored to your needs.

The standard Terms of Use can be found on our website at: https://www.totango.com/terms-of-use

The Premium plans are 12 month annual subscription plans beginning on the date of purchase. The packages auto renew every year on the anniversary of the date of purchase and include an automatic increase of 5% per year after the first year. You can read more about our terms of service on our website at: https://www.totango.com/terms-of-use

Totango accepts all major credit cards and debit cards, including Visa, Mastercard, American Express and Discover.

The Premium plans all are subject to an annual subscription term beginning on the date of purchase. You may cancel prior to the renewal by sending an email to finance@totango.com at least thirty (30) days prior to the end of the subscription period.