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Yammer Customer Engagement Team

Yammer recently appointed Samantha Loveland to lead their Customer Engagement team. Loveland (previously in Salesforce.com) will report to Chief Customer Officer David Obrand.

Yammer, like other SaaS companies understands that Customer Success is key to their success, and much like other successful SaaS companies invests significant efforts and resources to ensure that.

From the PR announcement:
“The Customer Success team of Yammer consists of customer success managers and implementation engineers who work closely with companies to accelerate adoption and foster engagement.”

Customer Success and Customer Engagement is certainly something we’re discussing a lot on this blog, and I’m happy to see that many successful companies share the same philosophy.

Good Luck Samantha!

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Guy Nirpaz

Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank battalion...as well as having grown oranges.

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