Totango Blog

Best Practices

Stay in the latest updates.

Get the latest tips and advice delivered straight to your inbox.

Best of 2011: SaaS Best Practices and Customer Analytics

SaaS Best Practices and App Vendors

Often I meet with SaaS companies who have a lot of good will but simply don’t know where to start. Even very successful SaaS companies sometimes need some guidance and some tips & tricks to become even more successful as many businesses are accommodating their sales model to comply with contemporary requirements.

Below are our top posts on these topics to help you get oriented in our Best Practices for SaaS and App Vendors:

Customer Analytics for SaaS and Cloud App

Speaking with hundrands of SaaS businesses I grew to learn that this topic specifically is lots of companies’ weakness. Some don’t know how to conduct a Cohort Analysis, some wouldn’t know which metrics to measure and some are even not aware to its importance for their business success.
This is why I’ve grouped together our Customer Analytics material which could help in building a more solid background on these topics:

Tomorrow I’m going to review all low touch & zero touch sales tips and free trial and freemium best practices

SaaS Key Metrics Survey Results

 

Want to know which metrics other Sales Executives use?
Download SaaS Business Survey Results

Guy Nirpaz

Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank battalion...as well as having grown oranges.

You might also like
Related Post

Let's stay in touch!

​​We’re passionate about customer success. Sign up to get the latest in thought leadership and to follow our adventures.