Stay in the latest updates. Get the latest tips and advice delivered straight to your inbox. Email Guy Nirpaz | January 4, 2012 | Best of 2011: SaaS Best Practices and Customer Analytics SaaS Best Practices and App Vendors Often I meet with SaaS companies who have a lot of good will but simply don’t know where to start. Even very successful SaaS companies sometimes need some guidance and some tips & tricks to become even more successful as many businesses are accommodating their sales model to comply with contemporary requirements. Below are our top posts on these topics to help you get oriented in our Best Practices for SaaS and App Vendors: Survey Results: Which Metrics are Key to SaaS Executives? Tools to Manage a Successful SaaS Business Top-of-Funnel Strategy Trial Conversion is Top Priority in SaaS SaaS on the House. A Dialog About Value Building Enterprise Software Products That Don’t Suck Customer Analytics for SaaS and Cloud App Speaking with hundrands of SaaS businesses I grew to learn that this topic specifically is lots of companies’ weakness. Some don’t know how to conduct a Cohort Analysis, some wouldn’t know which metrics to measure and some are even not aware to its importance for their business success. This is why I’ve grouped together our Customer Analytics material which could help in building a more solid background on these topics: SaaS Best Practices: Measuring Trial Conversion Rates – Part 1 Making the Most of Your Metrics – Part 2 Using Customer Analytics to Increase Revenues of SaaS Business Top-of-Funnel Strategy Lean Startups are Not About Learning Measuring User Engagement in Web Applications Top 3 Metrics to Measure Customer Engagement Tomorrow I’m going to review all low touch & zero touch sales tips and free trial and freemium best practices Want to know which metrics other Sales Executives use? Download SaaS Business Survey Results Popular Posts A day in the life of a Customer Success Manager: What do they do? 15,902 views The difference between Customer Success Managers and Account Managers 12,963 views Your 90 day plan as a new VP of Customer Success 5,518 views Guy Nirpaz Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank battalion...as well as having grown oranges. Pingback: Best of 2011: SaaS Sales Models Tips() You might also like You might also likePutting customer success in the hands of your customers with SuccessBeat reflection toolTop 3 lessons learned from building today’s best in class customer successCustomer Success: A broad-brushed approach with a stencil BACK TO BLOG | NEXT ARTICLE Let's stay in touch! We’re passionate about customer success. Sign up to get the latest in thought leadership and to follow our adventures.