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How Zendesk is Successfully Utilizing Their Sales Team

Today I’ve interviewed Zack Urlocker, Chief Operating Officer at Zendesk.
Zendesk, is the leading cloud based help desk customer service software which uses a low touch sales model.

Low touch sales model companies usually keep small and focus sales teams, which saves a lot of money for their organizations, but can naturally contact fewer customers. How would these sales teams know where to focus on?

Zendesk, for example, have 10,000 customers and many new prospects are signing up for their service every day and they still very successful SaaS company as it intelligently using tools to help them figure out which users are more likely to buy. Those users are being referred to their sales team and the rest are being pushed for their self-service model which doesn’t require human resources.

Watch the full interview with Zack below to also learn what Zendesk use to keep their subscription customers using their service (hint: customer engagement)

How Zendesk Successfuly Utilizing Their Sales Team from Totango on Vimeo.

Guy Nirpaz

Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank battalion...as well as having grown oranges.

  • I was expecting lot more details on the sales process. 

    • Hi There,

      Obviously there is so much Zach can expose publicly on Zendesk know how. If you’d like I’ll happily dive with you to a deeper discussion.

      Cheers,
      Guy

      • Brad

        Hello Guy,
         
        I am Brad and I spoke to Omer last week. To put it plainly I am a great believer in Insight Analytics and I think your company is awesome. I love the space.

        I am very much interested in learning more about the situation with Zendesk and your conversations with Zach. I’ve seen his interview on your website but yearn for more information. I think your company is on the leading edge of what will become industry standard stuff in the years ahead.

        Thanks.

  • I was expecting lot more details on the sales process. 

    • Hi There,

      Obviously there is so much Zach can expose publicly on Zendesk know how. If you’d like I’ll happily dive with you to a deeper discussion.

      Cheers,
      Guy

      • Brad

        Hello Guy,
         
        I am Brad and I spoke to Omer last week. To put it plainly I am a great believer in Insight Analytics and I think your company is awesome. I love the space.

        I am very much interested in learning more about the situation with Zendesk and your conversations with Zach. I’ve seen his interview on your website but yearn for more information. I think your company is on the leading edge of what will become industry standard stuff in the years ahead.

        Thanks.

  • I was expecting lot more details on the sales process. 

    • Hi There,

      Obviously there is so much Zach can expose publicly on Zendesk know how. If you’d like I’ll happily dive with you to a deeper discussion.

      Cheers,
      Guy

      • Brad

        Hello Guy,
         
        I am Brad and I spoke to Omer last week. To put it plainly I am a great believer in Insight Analytics and I think your company is awesome. I love the space.

        I am very much interested in learning more about the situation with Zendesk and your conversations with Zach. I’ve seen his interview on your website but yearn for more information. I think your company is on the leading edge of what will become industry standard stuff in the years ahead.

        Thanks.

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