Stay in the latest updates. Get the latest tips and advice delivered straight to your inbox. Email Guy Nirpaz | March 1, 2012 | 2 Important SaaS Businesses Studies We’ve just uploaded two of our past studies for public access on slideshare – check it out: A study of 500+ SaaS executives into the metrics they use to run their business Analysis of the customer engagement of over one million businesses during the trial phase and post purchase phase 2012 SaaS Customer Engagement Benchmark Report View more presentations from totango 2011 SaaS Metrics Survey Results View more presentations from totango Our latest research looked the free trial, freemium and pricing practices in 550 SaaS companies – you can download it below The 2012 SaaS Free Trial, Freemium and Pricing Benchmark Popular Posts A day in the life of a Customer Success Manager: What do they do? 15,902 views The difference between Customer Success Managers and Account Managers 12,963 views Your 90 day plan as a new VP of Customer Success 5,518 views Guy Nirpaz Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank battalion...as well as having grown oranges. You might also like You might also likeGrowth Hacking with User BehaviorWhen Is The Right Time For a Customer Success Solution?Totango Named a Finalist in Three Categories for 2016 CODiE Awards BACK TO BLOG | NEXT ARTICLE Let's stay in touch! We’re passionate about customer success. Sign up to get the latest in thought leadership and to follow our adventures.