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Totango in Boston: Cloud Customer Retention & Customer Success Management

meetup logoWe’re excited for the next leg of our Customer Success Tour in Boston next week, and you’re invited!

SaaS/Cloud Customer Retention & The Future of Customer Success Management

Join Mikael Blaisdell, Publisher of The HotLine Magazine, for a visionary and provocative look at the future of Customer Success Management in the SaaS/Cloud sector.

Who Should Attend: SaaS/Cloud CxO’s, Customer Success Management Professionals
When: Wednesday; May 30th, 2012 7:00 – 8:45 PM (ET)
Where: MetraTech
200 West St. (4th Fl; west elevators)
Waltham, MA 02451

Advance Registration Required (Free)

Here’s what to expect:
Customer Retention is necessarily a core issue for any SaaS/Cloud application vendor. To address the challenge, an ever increasing number of SaaS/Cloud companies are establishing Customer Success Management positions and teams. A new profession is rapidly emerging; what will it become? What will drive the CSM role to develop and mature? What should become the Best Practices of the role?

Agenda:
7:00 PM РDoors open for registered attendees, Refreshments & Networking

7:30 – 8:15: Mikael’s Presentation + Q&A

8:15 – 8:30 Totango Presentation (Dominique Levin)

I’ll be presenting on Tips for Customer Success that evening and look forward to meeting our friends in Boston! I hope to see you there – don’t forget to pre-register, it’s free!

Ellis Luk

I'm the marketing and communications manager at Totango - but you can call me Chief Content Officer. When I'm not writing, you can find me obsessing over memes, debating grammatical usage or getting distracted by the latest Tumblr gif blogs. Customer love starts with a friendly hello!

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