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Customer Love: Totango is managing 2.1 million online users

At Totango, we’re helping leaders like Zendesk increase user revenues and retention by helping to create an active and engaged user base. Specifically, we’re helping to listen to all user interactions, understand segments based on usage and engage the right user at the right time across different channels like in-application messaging, email and phone calls.

We call it customer engagement management.

Totango is already managing the engagement of 2.1 million online users for its customers.

We are excited that some of our customers have now agreed to share their story with you:

Jeff Wiss, Vice President Demand generation Zendesk

“We’ve been very happy with Totango. We’re continually discovering new uses for the product to improve our marketing as well as our customer engagement.”

Roni Feldsher, Director of Customer Success, Clarizen

“Using Totango, we increased customer success and customer retention by monitoring customer health and by taking proactive steps to help users get more value”

David Meltzer, VP Engineering of nCircle

“We more than tripled the number of successful trials of nCircle PureCloud, our cloud based vulnerability scanner in just a matter of weeks with the help of Totango insights.”

Sacha Labourey, CEO, CloudBees

“For the first time, we have visibility into what our users are doing on our platform, and can interact with them based on usage.”

Tal Kamilian, Account Manager, Logitude

“Totango provides me with insight into how my clients use Logitude, which helps me to control how my product is working, and understand what I can do to increase product usage.”

Peter Swaniker, CEO, NimbleSchedule

“Totango events act as indicators for whether or not users are getting the optimal value from our service and when they aren’t, I can reach out and address the issue right away”

Frank Jones, CTO and co-Founder, Lettuce

“Using the information provided by Totango…I’m calling [clients] with knowledge of what’s going on, and opening the conversation with what we can do to help.”

This is how businesses win in the customer era. Customer experience and customer success are what’s driving successful businesses. People are users first and paying customers second.  Everybody now expects a freemium or at least free trial model.  So it’s no surprise that successful online businesses obsess about delivering value, driving user engagement and building lasting customer success.  Commercial success then follows.

Get your free trial for Totango customer engagement management today.

Ellis Luk

I'm the marketing and communications manager at Totango - but you can call me Chief Content Officer. When I'm not writing, you can find me obsessing over memes, debating grammatical usage or getting distracted by the latest Tumblr gif blogs. Customer love starts with a friendly hello!

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