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Customer Success Tour: The Future of CSM (Seattle Edition)

Our customer success tour continues! If you weren’t able to join us for our Boston event in May, Seattle’s is just around the corner. Join us and Mikael Blaisdell on July 17th at Tableau Software’s offices for another great discussion for people who are already in customer success roles or looking to implement within the organization.

Here’s what to expect:
While CSM roles are appearing in SaaS/Cloud organizational charts throughout the industry, there is a lot of variation in the definition of those positions. Some are little more than a fancy name for senior customer support or implementation reps, while others command high salaries and report much higher up the food chain. Why? And which kind of CSM would you prefer to be? What is the Maturity Model for Customer Success Management, and where does your group stand? What drives the new profession of CSM? What should the Best Practices of the role look like?

SaaS/Cloud Customer Retention & The Future of Customer Success Management
Seattle, WA area CSM evening meeting
Tuesday, July 17th. * 7-9 PM * Advance Registration Required.

We hope to see you there!

Ellis Luk

I'm the marketing and communications manager at Totango - but you can call me Chief Content Officer. When I'm not writing, you can find me obsessing over memes, debating grammatical usage or getting distracted by the latest Tumblr gif blogs. Customer love starts with a friendly hello!

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