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9 Customer Engagement Plays You Should Implement For Customer Success

Last week our CMO Dominique and Directors of Customer Success Jeremy Malander and Josh Santos from BlueJeans Network and Clarizen respectively shared 9 ideas that have been proven to boost customer success results. The webinar was split into three categories: onboarding plays, expansion plays, and retention plays. View the presentation or watch the webinar replay below.

From always having a CTA at the end of each call with your customer to enhancing your Salesforce Customer Dashboard with health metrics or highlighting and recognizing your power users, you will find some engagement plays that will work for your business.

9 Customer Engagement Plays Proven To Boost Customer Success Results from Totango on Vimeo.

Here are three bonus customer success ideas to take away from our recent interview with Eloqua’s Director of Customer Experience, Chad Horenfeldt.

Do you have engagement ideas that worked well for you? I’d love to hear what you’re doing to set yourself apart from your competitors!

Ellis Luk

I'm the marketing and communications manager at Totango - but you can call me Chief Content Officer. When I'm not writing, you can find me obsessing over memes, debating grammatical usage or getting distracted by the latest Tumblr gif blogs. Customer love starts with a friendly hello!

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