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SaaS University Boston Presentation: Powering the Customer Era

For your convenience, please find below my presentation from SaaS University in Boston this year. From the level of discussion and the attendance, it’s clear that the SaaS market matures at rapid pace. Hard to believe how many new Customer Success Managers and VPs attend the show.

We as a SaaS community are on to something good (and big ;))

Guy Nirpaz

Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank battalion...as well as having grown oranges.

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