Totango Blog: Your Guide to Managing the Customer Journey

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Engaged Employees Do The Right Thing Because It’s The Right Thing To Do

I love the title and content of this great blog post.

“Europcar focused on creating a customer-centric culture because the company can’t script every interaction. Therefore employees need to be able to make the right judgment calls on their own when dealing with customers (or anything having to do with customers, which includes virtually everything a company does).” – Patricia John, Customer Experience Director of Europcar (a car rental agency).

Happy to share it with you – here.

Guy Nirpaz

Guy Nirpaz is a Silicon Valley-based Israeli entrepreneur and CEO of Totango, a Customer Success software platform. A pioneer in the Customer Success field, Guy established the Customer Success Summit and is a well-regarded industry speaker and community contributor. Guy loves people and technology and has dedicated his career to improving the way in which business is done through innovation. Fun Facts: Guy moonlights as the lead guitarist in a rock band based out of his garage in Palo Alto and used to command a tank battalion...as well as having grown oranges.

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