Stay in the latest updates. Get the latest tips and advice delivered straight to your inbox. Email Oren Raboy | March 11, 2013 | New Totango feature: Know your users, search by user to understand activities Totango users see great value in the information we deliver about their accounts. They can see the account health, usage frequency, real time and historic engagement information, and more. This is great for anyone who works with customers to better understand what’s happening on the account, but often, you want to drill in even further and learn about an individual user within an account – are they currently online, when did they last login, what actions have they performed, etc. Today we take the first step on our user journey. From now on you will be able to search for users in Totango and see how they are using your application. You can even use Totango to trigger personalized and automated emails. Let’s see it in action: User Profile from Totango on Vimeo. In the coming weeks we will add more capabilities such as user tags and segmentation. I’d love to hear you thoughts regarding this so feel free to leave a comment or send me an email (amit [at] totango [dot] com) with any comments or ideas. Popular Posts A day in the life of a Customer Success Manager: What do they do? 15,858 views The difference between Customer Success Managers and Account Managers 12,932 views Your 90 day plan as a new VP of Customer Success 5,496 views Oren Raboy I'm VP of Engineering at Totango - or call me Totango's in house 'user man'. Prior to Totango I was founder of Kidyos, Beyondo and head of products at P-Cube (acquired by Cisco): in short a perpetually struggling entrepreneur. You might also like You might also likePutting customer success in the hands of your customers with SuccessBeat reflection toolTotango Product Update: A New way to experience Totango in Salesforce.comTotango Product Update: Adaptive Health Score BACK TO BLOG | NEXT ARTICLE Let's stay in touch! We’re passionate about customer success. Sign up to get the latest in thought leadership and to follow our adventures.