Totango Blog: Your Guide to Managing the Customer Journey

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The Pro-Customer Movement (infographic & survey results)

There is an urgent desire for software companies to become pro-customer companies. We recently surveyed 106 early adopter, leading edge software companies on just how customer centric they were.

What we found is that there’s a gap between the desire of companies to become a pro-customer company and the realities of today, and these are 3 reasons why:

1. People Gap
2. Technology Gap
3. Process Gap

See the below infographic and take a deeper look into our findings by downloading the FREE report.

Ellis Luk

I'm the marketing and communications manager at Totango - but you can call me Chief Content Officer. When I'm not writing, you can find me obsessing over memes, debating grammatical usage or getting distracted by the latest Tumblr gif blogs. Customer love starts with a friendly hello!

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