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Announcing the Customer Success Summit 2014

Last year, our first ever Customer Success Summit was a sold-out success. Today I am excited to announce that the 2nd Annual Customer Success Summit: Building the playbook for Customer Success will be held on Wednesday March 19, 2014 in San Francisco at the Terra Gallery!

Here’s a little refresher on what went down last year: Zendesk said if you take care of your customers, good things will follow. Our CEO Guy revealed that 60% of early adopter SaaS companies have a Chief Customer Officer and/or Customer Success teams! Since then, we have seen a surge of interest, with more and more companies recognizing the pivotal role that customer success plays in the subscription economy. It will be interesting to see the progress that’s been made in the last year, the lessons learned, and what other thought-leaders are envisioning for the future of Customer Success.

This year’s event will be bigger and better — with more speakers and keynotes, tried-and-true case studies and best practices, tips on customer success technology and tools, and even more opportunities to network and build a stronger customer success community.

“I really liked that the day was informative and not a sales pitch. I felt it was informative and because I wasn’t being sold on each speakers product, I would definitely attend again.”

“Liked that it was substantive, yet intimate, casual and interactive. Very well done.”

Sign up today for a special pre-registration rate of $199. More details coming soon, stayed tuned, hope to see you there!

Kaiser Mulla-Feroze

I'm the CMO at Totango. I love the challenge of bringing new products to market. Before Totango, I spent over 12 years at salesforce.com across products, marketing, and business development. I had the most fun there during the early days when we were establishing salesforce's product leadership position. I'm looking forward to doing the same at Totango.

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