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The value Totango’s customers are getting

We recently sat down with our customers to better understand their experience with our customer success management platform so that we could share with others some tangible feedback on the value they’re getting, and most importantly, their ROI.  As a company deeply invested in customer success, it’s very important to know where value is being delivered. When you’re evaluating a customer success platform, it’s helpful to see what others have accomplished and how you can leverage their experience for yours.

Here’s what Totango’s customers are sharing:

1) Being able to offer contextual engagements through timely contact with customers — on the customer’s cadence — is helping Xamarin‘s customer success team drive successful onboarding of their accounts.

2) One customer health score for all teams to use — marketing, support, sales, and customer success — is giving e-Builder the real-time visibility they need to serve their customers’ needs and improve their processes.

3) thismoment has been able to identify how to guide their users to try new products, take advantage of product innovation, and get more value out of their software. As a result, renewal metrics have gone up and churn numbers have gone down.

Ellis Luk

I’m the marketing and communications manager at Totango – but you can call me Chief Content Officer. When I’m not writing, you can find me obsessing over memes, debating grammatical usage or getting distracted by the latest Tumblr gif blogs. Customer love starts with a friendly hello!

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