Contact Us: 1-800-634-1990


Totango Blog

Stay in the latest updates.

Get the latest tips and advice delivered straight to your inbox.

What are Totango customers saying?

Tell me more, tell me more!

So you’re considering a customer success solution and are trying to decide which direction to go. How do you know what value you can expect after implementing? Here’s what some of our customers are saying.

“Totango provides you with the data that you actually need to no longer be a reactive business, and actually be a proactive business…to help your Customer Success Team prioritize their work and really give them the tools that they need to help your customers be successful.” – Katie Gaston, Central Desktop

“Since we’ve started using Totango, the first impression has just been eye opening. We had all this information coming in at both the user level and the account level, that we just never had before. Given the way our platform’s designed on the back end, a lot of those valuable metrics were behind the scenes and not available to the success team, and now they are.” – Luke Diaz, Optimizely

“One thing that really excites me about Totango is that I think it’s a company that really gets customer success. I’ve seen it in the product roadmap. I’ve seen it in the way they communicate, and in the way they’re moving the company. As someone in a position in customer success, it’s so wonderful to see thought leaders in this space really really driving things forward.” – Ryan Engley, Unbounce

“It’s a type of tool that we would need to better understand how our customers work. We do some benchmarking internally in the use of our product, but what we don’t have is this kind of insight beyond just what the usability of our product is.” – Dave Webb, Zendesk

Ellis Luk

I'm the marketing and communications manager at Totango - but you can call me Chief Content Officer. When I'm not writing, you can find me obsessing over memes, debating grammatical usage or getting distracted by the latest Tumblr gif blogs. Customer love starts with a friendly hello!

You might also like
You might also like
Part III of this video series of interviews with Totango customers features two companies who
Part II of this video series of interviews with Totango customers features two companies who
We asked some of our customers how Totango has impacted their businesses and processes since