Contact Us: 1-800-634-1990

|

Totango Blog

Stay in the latest updates.

Get the latest tips and advice delivered straight to your inbox.

Announcing New Integration Hub: Driving Customer Success with richer data

We live in the age where businesses are striving to be customer companies – organizations centered completely around success of their clients. Building new products, educating, implementing, selling and supporting – all these efforts come together around one single business purpose that has never been defined more clearly than the definition of customer success. Revenue or not, success of your customers is the only thing that matters.

At Totango we believe that data is king when it comes to customer success.  We believe that helping customers in ways that are smart, focused and effective requires insights composed of different data elements that ultimately comprise a total view of a certain customer. This belief is what makes us super excited to announce the Totango Integration Hub, a quick new way for you to connect Totango to various data systems in your organization.  More than that, we are putting the power of data in the hands of the business user – your Totango administrator who no longer needs the help of technical resources in order to establish a flow of data into and out of Totango.

At a glance, the Totango Integration Hub lets you:

  • Establish a one time or a regular data load into Totango from a file

Screen Shot 2014-10-02 at 10.39.01 AM

  • Accurately map the data using our mapping wizard within the Integration Hub

2382B7CB-3207-4762-A061-E4F0046128BF

  • Establish connections with data warehousing, file sharing and analytics tools

B44A5442-22C1-4AAD-8C38-078BB3696F1E

  • Connect Totango to support and marketing automation systems for effective customer campaigns

In addition to usage and engagement data, which are some of the most trusted predictors of churn for SaaS companies, Totango Integration Hub allows you to connect data from any business system that contains customer data to Totango with just several clicks.

Get Started

Already a Totango customer? Totango Integration Hub is available to all customers free of charge.  Totango administrators can find the Integration Hub feature under the Settings menu in the application.

Interested in learning more about how the Totango Integration Hub could work for your organization? Sign up for a personalized demo today.

Maksim Ovsyannikov

I'm the Chief Product Officer at Totango. I am delighted to join Totango and help revolutionize how technology is used to transform customers into heroes for every SaaS and cloud business. Prior to Totango, I was the VP of Products at Zendesk, Rypple, Salesforce.com and SmartRecruiters.

You might also like