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Customer Success Summit 2015 is here!

Customer Success Summit is returning to San Francisco on March 21-22, 2016. Register today!

For the last two years, the Customer Success Summit has been a sold-out show, bringing together executives, thought-leaders, and practitioners of Customer Success.  Today I am happy to announce that the 3rd Annual Customer Success Summit will be held on March 23-24, 2015 at the Westin St. Francis in the heart of Union Square, San Francisco.

Over the last few years the number of companies investing in customer success has grown significantly. Whether you’ve been doing customer success for years or are just looking to get started, there are still questions about designing, implementing and optimizing the best strategy to meet your goals. The Customer Success Summit is the ultimate place to exchange ideas and learn best practices to enable you to build the best possible organization to drive customer success.

This year we’re making the event bigger and better than ever before. We’re introducing new formats and features to make it more engaging and interactive with even more opportunities for networking:

Peer-to-peer learning

We know that more than anything else, you want to learn from those who have gone through the same challenges you’re experiencing right now. In addition to scheduled sessions on best practices, we will open the stage up to attendees for a chance to share their experiences and lessons learned.  Even better, you get to be part of selecting what topics you want to hear about and discuss.

Career and job track

The role of Customer Success has seen a meteoric rise in the last couple of years.  But with that, there still remain a lot of questions about the nature of the role.  The Customer Success Summit will help you understand the different profiles of CSMs, define what is right for you and your organization, and give you a head start on your hiring and career plans for 2015.

Making Customer Success a team sport

We all know that customer success goes beyond just a job junction. Learn how you can partner with marketing, sales, customer support, and other teams to define and drive your company’s customer success agenda.  And if you’re not in the “Customer Success” role, learn tips and tricks on how you can drive customer success from within your own department.

If you and your business are focused on making your customers successful, this is the event for you. Sign up today for a 2014 special rate of $299 ($400 savings). Early Bird rate of $499 will follow starting January 1, for a limited time. 

Kaiser Mulla-Feroze

I'm the CMO at Totango. I love the challenge of bringing new products to market. Before Totango, I spent over 12 years at salesforce.com across products, marketing, and business development. I had the most fun there during the early days when we were establishing salesforce's product leadership position. I'm looking forward to doing the same at Totango.

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