Totango Blog: Your Guide to Managing the Customer Journey

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Inspiration for a Customer Centric Org

It is becoming more and more accepted that customer success has to be more than just a function, it needs to be a company wide mantra. Putting customers first is now a core tenant of almost any SaaS or subscription business today. Now while many of us know that we should be focusing on ensuring customer delight, it’s sometimes a little hard to remember it every minute of every day. So for those of us who need a little inspiration, here are some great quotes that were put together by our friends at Salesforce to remind you why the customer needs to be the star of your business. We’ve highlighted our favorites below or you can click the image to see all of them.

The purpose of a business is to create a customer who creates customers. —Shiv Singh

Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe. — Bruce Ernst

Know what your customers want most and what your company does best. Focus on where those two meet. — Kevin Stirtz

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. —Zig Ziglar

When the customer comes first, the customer will last. — Robert Half

Click on the image to read all of them:

A Savvy Guide for Businesses to Save a Bundle on Online Marketing

Via Salesforce

Amanda Saunders

I'm the Customer and Content Marketing Manager at Totango. I work with Customer Success heroes to help tell stories and share best practices that can be leveraged by others in our community. Previously, I worked at Citrix helping customer find new ways to work and live better.

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