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My top 10 sessions for Customer Success Summit

The count down is on and believe it or not the Customer Success Summit is less than 3 weeks away! If you’ve been following along with the news you know that this event is going to be BIGGER and BETTER than ever before! This year we have triple the number of sessions, 17 supporting partners, a full extra day of content, and double the number of attendees.

If you’re looking to learn best practices about Customer Success, you MUST be at this event. If you’re not already registered then get on it: www.customersuccesssummit.com

We released the full lineup of speakers and sessions for the Summit last week. If you haven’t had a chance to look at the schedule, now is the time to check it out and start planning your own agenda. You can also see what sessions other people are attending and share your favorites with your friends!

Below I’ve listed out my top 10 sessions for the event, I should mention that there are way more than just 10 awesome sessions but doing my top 60 didn’t seem like a good blog title…

1. The Origins of Customer Success at Salesforce.com

 George Hu, EVP at Salesforce.com

2. If It’s Not Worth Measuring, It’s Not Worth Doing: Metrics for Customer Success

 Boaz Maor, VP of Customer Success at Mashery (division of Intel)

3. One Ring to Rule Them All: Unified Customer Success Metrics to Drive Marketing, Sales & Customer Support

 Bill Macaitis, CMO at Slack Technologies

4. Land and Expand: How to Increase Revenue with Customer Success

 Whitney Hillyer, Director of Customer Success at Bitly

5. Balancing Low Touch and High Touch Customer Success

 Joel Knight, Sr. Director of Customer Success at WP Engine

6. Is your Corporate Culture the Culprit? Use Design-Thinking to Ignite Creativity and Drive Customer Success

 Catherine Courage, SVP of Customer Experience at Citrix

7. Implementing Customer Success without a Customer Success Team

 Mary Stanhope, VP of Product and Marketing at Global Capacity

8. The War on your Talent: Be Ready to Meet the Challenge

 Laura Kerekes Chief Knowledge Officer at ThinkHR

9. Finding What Works For Your Customers: Building Customer Success into your Product

 Brian Murray, VP of Customer Experience at CoTap

10. To Variable, or Not to Variable? Choosing a CSM Compensation Model

 Kristen Hayer, VP of Customer Success at The Resumator

Take a look at the full agenda and let me know what your sessions you’ll be attending!

Amanda Saunders

I'm the Customer and Content Marketing Manager at Totango. I work with Customer Success heroes to help tell stories and share best practices that can be leveraged by others in our community. Previously, I worked at Citrix helping customer find new ways to work and live better.

  • Great choices for top ten Amanda! I’m definitely impressed by the Customer Success Summit this year. But what about the future? You mentioned that this year CSS will feature triple the number of sessions as before. What about years to come, in your opinion? Or is it going to maintain the quantity of content and opportunities for education but continue to advance in the quality of its sessions? Great job with the post.

    • Based on what we’re seeing in the industry I expect this event to continue to grow year over year. Not only are there more people than ever before but we’re also seeing the types of companies, industry, job titles all increasing as well. This year we were overbooked on content (and still have requests to speak coming in) so if I were a betting woman I’d say that in the future the quantity, quality and lessons learned will only grow.

  • Great choices for top ten Amanda! I’m definitely impressed by the Customer Success Summit this year. But what about the future? You mentioned that this year CSS will feature triple the number of sessions as before. What about years to come, in your opinion? Or is it going to maintain the quantity of content and opportunities for education but continue to advance in the quality of its sessions? Great job with the post.

    • Based on what we’re seeing in the industry I expect this event to continue to grow year over year. Not only are there more people than ever before but we’re also seeing the types of companies, industry, job titles all increasing as well. This year we were overbooked on content (and still have requests to speak coming in) so if I were a betting woman I’d say that in the future the quantity, quality and lessons learned will only grow.

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