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Totango In Action: Helping Customer Success Professionals Win

As a Customer Success professional sometimes your job can seem daunting. You are responsible for driving the success of your entire customer portfolio and make sure they continue to use your product or service. Without a clear way to listen, understand and engage with your customers you’re often left with more questions than answers.

Why did that customer churn without any notice? 

How do I make this customer happy?

What accounts have seen changes in the last few weeks?

How do I best spend my time?

Which of my accounts could benefit from our advanced features?

But how do you find the answers? The truth is that they come from your customers and how they are using your product. This is where Customer Success Platform, like Totango, can help. Totango monitors customer behavior and usage in applications — along with critical relationship data from CRM, billing, and other systems — to generate insights on customer health and engagement. These insights tell Customer Success Managers exactly which customers need their attention and why so they can better manage their portfolio. They also tell VPs of Customer Success the health of their entire business so they can see what particular areas need to be worked on.

To see exactly how Totango helps Customer Success professionals across the organization, take a look at the quick videos below. If you want to get a live, personal demo to see how Totango can help your organization specifically simply sign up here.

Learn how Totango helps Customer Success Managers become more productive

Learn how Totango helps VP of Customer Success manager their business and their team

Want to learn more? Check out the latest and greatest benefits of our brand new, reimagined Customer Success Platform.

Amanda Saunders

I'm the Customer and Content Marketing Manager at Totango. I work with Customer Success heroes to help tell stories and share best practices that can be leveraged by others in our community. Previously, I worked at Citrix helping customer find new ways to work and live better.

  • Rodolfo Zhouri

    Hi Amanda, is it possible to use Totango on a non-digital service like animal healthcare exams laboratory?

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