Contact Us: 1-800-634-1990


Totango Blog

Stay in the latest updates.

Get the latest tips and advice delivered straight to your inbox.

Ring in the New Year with these Customer Success Resolutions!

A new year, a new start! Time to set goals to challenge both yourself and your team to deliver more value to your customers in 2016.

We have 7 New Year’s Resolutions that will change your Customer Success world for the better! These aren’t lofty, unattainable goals – we promise! – but ones that some amazing Totango customers have achieved in their own customer success programs over the past year.


Stay tuned over the next few weeks for proven methods to make your life easier, your customers happier, and the revenue growing! Here’s a sneak peak at the resolutions:

Resolution #1 – Find your cool factor! (Know the Secret Sauce of your Product)

Resolution #2 – Be more reliable! (Deliver Consistent Customer Experience)

Resolution #3 – Meet Mr./Mrs. Right! (Don’t settle on poor data)

Resolution #4 – Get in shape! (Cut Churn with Data-Driven Analytics)

Resolution #5 – Make more money! (Improve freemium conversions)

Resolution #6 – Be a better partner! (Add meaning and relevancy to your relationships)

Resolution #7 – Just get up and run! (With a custom success platform that is)

Do these sound too personal? Just wait and see how these tie in with Customer Success. Opt-in to our blog to catch these resolutions and/or check back here and we’ll update this post with all the links through January.
Happy New Year everyone!


Josh Webber

I'm the Marketing Manager at Totango, planning events and working to spread the word about Customer Success. I'll see you on the road- at tradeshows, meetups and roadshow sessions. Do you have an event where you would like to see us? Let me know! When I'm not planning events, I like to rock climb, play music, and spend time exploring San Francisco.

You might also like
You might also like
Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud Shortly after becoming a
Your customers are your most important asset and their data is critical for your business.
Get ready for two days of great content, speakers, networking and fun! So much is