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Three Reasons to Attend the 2016 Customer Success Summit

The Customer Success Summit (March 21-22) brings thousands of SaaS professionals together at the Westin St. Francis in San Francisco. This year’s theme is mastering the business of customer success — how you can impact your customers’ business outcomes; how customer success can cross functional silos and collaborate across the business; and how customer success teams can influence retention and up-sell revenue, drive customer adoption and advocacy, and become a peer to sales & marketing.

Here are three reasons you should be there. Click here to register.

World-class speakers

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Hear from top thought-leaders and execs as well as customer success practitioners from CCOs and VPs to directors and CSMs. Speakers include:

  • Jay Simons, President of Atlassian
  • Marcus Bragg, SVP of Sales and Customer Success from Zendesk
  • Shahla Aly, Director of Customer Experience from Google for Work
  • Heads of customer success from Glassdoor, Apigee, Bitly, Birst, Upland Software, and many others

Don’t miss out on the insights that propelled these companies to success.Use promo code: BLOG25 to receive a 25% discount.  Register today!

Learning you can translate into action

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The conference will include a mix of sessions from keynotes and thought-provoking SuccessTalks, to best practice breakouts, small-group roundtables, and hands-on workshops.

We offer unique session types so you can take control of your summit experience. Get involved with the roundtable discussions or workshops to share obstacles you are facing and learn from your peers. Attend best-practice sessions to get a better understanding of where the industry is headed. Topics run the gamut from customer success best practices, to internal team and organizational processes, to metrics and reporting, to how partnering with other teams can drive customer success.

Networking with peers


1000+ attendees will include professionals from SaaS and subscription companies of all sizes — from enterprise companies like Salesforce, Oracle, and Autodesk; to established SaaS players like Workday, HubSpot, and OpenTable; to many emerging startups who are doing cutting-edge work in customer success.

The professions will be as varied as the companies. We welcome a large number of professionals from customer success, sales, marketing, customer support, operations, and product/engineering to participate in the discussion. There will be many opportunities to network with your peers, exchange ideas, and take home practical tips that you can apply immediately to impact your 2016.

It’s an exciting year to attend the Customer Success Summit. Use promo code: BLOG25 to receive a 25% discount. Make sure to register today!

Kaiser Mulla-Feroze

Kaiser was a previous CMO at Totango. Before Totango, Kaiser spent over 12 years at across products, marketing, and business development.

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