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Explore the Customer Success Summit 2016 Agenda – Live Now!

Customer Success Summit is fast approaching. This year’s conference will be the biggest yet, featuring over 80 industry-leading speakers and more than 65 sessions in just two days. No matter where you are on your customer success journey, make sure to get your ticket before they sell out!  

Only 125 tickets are left!

We are excited to announce that the full lineup of speakers and sessions for the conference is officially live! You can now access the conference schedule and we have also made it easy for you to:

  • Sign up for sessions and start building out your own agenda
  • See what other people are attending, and
  • Share your favorite sessions on social media.

This year’s conference offers three tracks designed to help attendees take away best practices to implement right away in 2016. The tracks are based on your customer success maturity: (1) Designing Customer Success for those just getting started, (2) Mastering Customer Success for scaling and growing teams, and (3) Aligning Customer Success for optimizing your practices with the rest of your company.

With over 65 sessions and tons of great speakers, it might seem challenging to pick which sessions to attend. See below for a few of my top picks!


5 sessions that I am particularly excited to attend:

Building a Customer Success Playbook
Kristen Hayer, CEO, The Success League

Selling Outcomes vs. Software
Mike Ettling, President, SAP SuccessFactors

Determining The Right Profile For a Customer Success Manager
Anjanette Hill-Mendoza, VP Customer Success, Glassdoor

Running a Recurring Revenue Business at 94% Retention Rate
Jill Scarbrough, Director of Customer Success, Tableau

Democratizing Customer Success Beyond The Top 20% of Customers
Erika Muelle, Customer Success Leader, Apigee

Don’t take my word for it, though! Check out the full lineup of speakers and sessions and plan the best Customer Success Summit for you!

Kevin Garcia

Kevin is the Marketing Manager @Totango focused on digital, brand, and product marketing. He helps companies simplify their customer success operations and deliver real value to customers. Prior to Totango, Kevin was a PMM @GoodHire, the fastest growing employment screening solution in the US.

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