Totango Blog: Your Guide to Managing the Customer Journey

Announcing New SVP of Customer Success

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Totango is the Solution for the Enterprise: Welcoming Jim Coleman and New Enterprise Customers

Totango is in the business of helping enterprise companies achieve customer success excellence, and we recently made two big moves to support this mission.

Jim Coleman has joined Totango as the SVP of Customer Success. Jim joins us most recently from CallidusCloud Engagement Solutions (NASDAQ: CALD), where he was a member of the leadership team for the go-to-market strategy of multiple customer and employee engagement products while maintaining best-in-class retention rates for existing customers. Jim is an experienced customer-centric leader, with 15 years in enterprise customer success and client engagement teams. He has a long history of delivery services, with other leadership positions at CSC, Badgeville, and Appian.

The second piece of big news that we’re thrilled to share is the addition of numerous enterprise companies to our customer base, including Monster, Phreesia, and ON24. These companies chose Totango because of the superior data capabilities, flexible structure, and powerful tools available in Totango products. Totango is quickly becoming the de-facto customer success solution for the enterprise.

The addition of these top enterprise customers and Jim’s arrival coincides with our launch of Zoe. Zoe, which we released at Customer Success Summit this year, is a conversational interface that gives access to the deep customer data in Totango DNA-CX™ to anyone in the company, while also enabling cross-functional experts to participate in customer success missions. Zoe enables companies to align all of their products, services, employees, and culture around the customer.

Previous Chief Customer Officer, Co-Founder Omer Gotlieb, has transitioned to the role of SVP of Business Development to build go-to-market enterprise partnerships, further supporting our growth in the enterprise market.

We’re incredibly optimistic about the future of Totango, and we look forward to the impact these changes will make on our journey.

Adrienne Welch

I'm the Content Marketing Manager here at Totango. I get to hear great stories of how our solution is impacting our customers' businesses, and then I get to share those stories with the world. If you've got a Totango story you want to share, I'd love to hear it!

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