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What are Totango customers saying?

Tell me more, tell me more! So you’re considering a customer success solution and are trying to decide which direction to go. How do you know what value you can expect after implementing? Here’s what some of our customers are

5 keys to a Customer Success Dream Team

There’s been a lot of talk about who a customer success manager is, what sets them apart from account managers, and what they do. Let’s switch gears and discuss the things that are making these teams successful so others can learn from

The value Totango’s customers are getting

We recently sat down with our customers to better understand their experience with our customer success management platform so that we could share with others some tangible feedback on the value they’re getting, and most importantly, their ROI.  As a

What are other Customer Success Managers doing?

Ask Stephanie Fauvelle (of PhishLabs) what got her into Customer Success and she’ll tell you it’s the perfect marriage of her interests in technology and interacting with people. She admits she always has her phone on her and is constantly

The Customer Success Summit is 3 weeks away!

The countdown begins! With just 3 weeks left, we’re fleshing out the final details of the Customer Success Summit. Your first time hearing about it? Watch the following video to see what it’s all about and what you can expect!

Thoughts from Customer SuccessCon West

A great crowd and enthusiastic speakers yesterday. My favorite part was getting all the panel speakers up on stage and trying to make them sweat. 😉 I’ve always enjoyed going to customer success events because of the people I meet,

Totango wins CRM Watchlist Award 2014

Just two weeks into the new year and we are so honored to win the 2014 CRM Watchlist Award (for software technology companies), judged by none other than the Paul Greenberg! Right before the end of November, post-holidays, post-Dreamforce, our team continued

We’re hiring: new year, new additions, new energy!

After a wildly successful end-of-year and a re-energizing break, we’re back and we’re more revitalized than ever! Our Palo Alto office is looking to expand in all departments – so whether you’re in sales, marketing, web design or customer success…we’re

2013 Top 10 Customer Success Posts

Let’s round out the year with our top 10 list of customer success articles! The list includes research reports, resources, metrics and more. 10. What is customer health score and how do I build one for my business? If you’re

Top Tweets from #subscribed13 Day 1

Here are some of my favorite tweets from Day ONE of today’s events. “Lines between #B2C and #B2B are blurred. We live in a world of #B2Any” @tientzuo #subscribed13 — Nate Gemberling (@ngemberling) September 19, 2013 @tientzuo at #subscribed13: in

Pro Customer Company is all about value

The SaaS industry is going through a revolution that has to do with placing the customer at the heart of the company. We call it the Pro-Customer revolution. Pro-Customer companies see their customers first and invest a lot of energy

Could your CRM be sabotaging your sales team?

Many CRM systems out there are revenue and pipeline oriented. As a result, many sales reps are focused on meeting their projected close date for their boss (aka a quota reminder) and the projected revenue of the customer they’re trying

7 highlights from the customer success hangout

Last week I was joined by customer success pros Chad Horenfeldt (Influitive), Jon Herstein (Box), Roni Feldsher (Clarizen), Mikael Blaisdell (HotLine Magazine), and our very own Guy Nirpaz (Totango). In the minutes leading up to our live stream Hangout, these

Hey Customer Success peeps, let’s hangout!

In our first ever (but definitely not last) Customer Success G+ Hangout we’ve got some pretty cool guests joining us from Influitive, Clarizen, and the HotLine Magazine. Where: Totango G+ page When: Wednesday June 26, 2013 – 11:15am PT / 2:15pm ET

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