Totango Blog: your Guide to Managing the Customer Journey

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Top 3 lessons learned from building today’s best in class customer success

At Totango we’ve worked with over 200 customers of all sizes to help design, build and deploy best-in-class customer success management programs for their organization. Customer success management enables them to reduce churn, encourage upsells and promote evangelism. Through working …

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The Bastardization of Customer Success

In September, I had the privilege of meeting Josh Forman at Denver’s Customer Success Meetup event. Josh is a thought leader in Customer Success and brought forth a very interesting point of view regarding the difference between being a Customer Success …

2012 Looking Back: Totango, a year of immense growth

Now that we’re certain the world hasn’t ended…happy holidays from Totango! It’s been quite a year for us. We finally came out from beta towards the end of January and in September, Forbes reported on our amazing growth: 100 customers and …

Customer Success Chronicles: Enterasys empowers every touchpoint with the opportunity to delight and deliver value

We spoke to Vala Afshar, CMO and Chief Customer Officer of Enterasys, before – but briefly – at a conference. We are excited to catch some more of his time to discuss his view on customer success best practices. Like …

Customer Success Chronicles: Clarizen Brings the Customer’s Voice to the Executive Level

Not all superheros wear capes, this one wears a nice shirt. I sat down with Roni Feldsher, Director of Customer Success at Clarizen to discuss what Customer Success means to them. We also got down to the nitty gritty on …

Customer Success Chronicles: At Eloqua, customers are customers for life

Meet Chad, he’s a Director of Customer Experience from Eloqua, a marketing automation company that believes customers are customers for life. They were the first marketing automation company to go public recently, “I’m very proud of that accomplishment, it takes …