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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Events
Topic
Customer Engagement
Top-of-Funnel Strategy
November 30, 2011
Tip on How to Reduce Churn (Even in Low-Touch Models)
November 28, 2011
Evolving from Document System to Engagement System
November 22, 2011
How NOT to Sell in SaaS and Increase Paid Conversions
November 17, 2011
Top 5 Trends in Sales 2.0
November 16, 2011
3 Outright Strategies to Improve SaaS Customer Success
November 14, 2011
Genuine Customer Engagement
November 13, 2011
6 Tips for Cloud Sales using Channels
November 8, 2011
Trial Conversion is Top Priority in SaaS
November 2, 2011
Joel York: Why to Measure Customer Engagement in SaaS?
October 31, 2011
Using Customer Analytics to Increase Revenues of SaaS Business
October 28, 2011
3 Ways to calculate SaaS Churn (and churn cohorts)
October 26, 2011
Does your SaaS Business have a VP Customer Success?
October 20, 2011
The SaaS Executive Dashboard
October 10, 2011
Customer Engagement is Key for SaaS
September 28, 2011
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