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Unmatched scalability and time to value
SuccessBLOCs
Pre-built customer success programs with embedded best practices
Open platform and integrations
Connected customer data streams for a 360-degree customer view
Portfolio management
Shared visibility into customer interaction for all stakeholders
Customer engagement
Automated and manual interactions to achieve customer outcomes
Reporting
Insights into customer health and team performance
Artificial intelligence
Harness the power of people + AI
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FEATURES
In-app experiences
Workflows
Multidimensional health score
Email campaigns
360 customer view
Customer segmentation
Outcome Success Plans & customer portal
Data privacy & security
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INTEGRATIONS
Salesforce
Zendesk
HubSpot
Slack
Pendo
MS Outlook
Google Calendar
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Solutions
BUSINESS OUTCOMES
Prevent churn
Increase revenue growth
Boost team efficiency
Enhance data visibility
Build customer loyalty
PROGRAMS
Manage onboarding projects
Manage contract renewals
Monitor customer health
Drive product adoption
Detect risk
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Customer success software your business can't outgrow.
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Farm Don't Hunt by Guy Nirpaz
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Blog
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Topic
customer lifetime value
How to Calculate Customer Lifetime Value
September 10, 2019
Exploring the Importance of Customer Lifetime Value
August 27, 2019
How to Calculate Adoption Rate and its Impact on Customer Lifetime Value
March 19, 2019
Growth Hacking with User Behavior
June 7, 2016
Customer Success – The Farming Paradigm (With Gifs!)
May 9, 2016
Complete visibility into your Revenue Stream
March 1, 2016
3rd Annual SaaS Metrics Report: Underscoring the need for Customer Success
December 23, 2013
5 statistics on customer marketing that may surprise you (and infographic)
December 4, 2012
2nd Annual SaaS Metrics Survey Results
September 19, 2012
How customer engagement can predict profits
July 17, 2012
4 Benefits of Keeping Your Customer Engaged
July 5, 2012
Chief Customer Officers Boost Customer Engagement
May 9, 2012
The Power of Measuring Customer Engagement
May 2, 2012
How Zendesk and CloudBees Increase their User Engagement
April 5, 2012
Customer Success How To: Learning from Customers Who Churn
March 8, 2012
Best of 2011: Top Videos and Blogs on Customer Engagement
January 3, 2012
What is the Best Sales Model for You?
December 1, 2011
3 Outright Strategies to Improve SaaS Customer Success
November 14, 2011
Survey Results: Which Metrics are Key to SaaS Executives?
October 24, 2011
Customer Lifetime Value and Customer Experience
September 19, 2011
Free Trial Average Conversion Rate and Other Metrics
September 14, 2011
SaaS Best Practices: Measuring Trial Conversion Rates – Part 1
August 3, 2011
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