Totango Blog: your Guide to Managing the Customer Journey

Latest Post

The Bastardization of Customer Success

In September, I had the privilege of meeting Josh Forman at Denver’s Customer Success Meetup event. Josh is a thought leader in Customer Success and brought forth a very interesting point of view regarding the difference between being a Customer Success …

See more posts

A day in the life of a Customer Success Manager: What do they do?

After hosting our inaugural Customer Success Summit, the consensus was that a lot of people don’t know what Customer Success Managers (CSMs) do. Sometimes the CSMs themselves aren’t even sure if they are doing things right! As early pioneers of …