Improve retention and reduce churn
During economic uncertainty, there’s one surefire way to recession-proof your business: protect your customer base by improving retention and reducing churn. Now is the time to invest in customer success.
See Totango in action
Solidify your customer relationships
During an economic downturn (and uptick), your customer success strategy should focus on how to maintain and increase customer lifetime value. How do successful organizations do this?
Monitor customer health
Review customer health data to spot at-risk accounts likely to churn. Identify customers in good health and ensure they reach their goals.
Seize opportunities for growth
Pinpoint opportunities within accounts that will positively impact customer retention and pursue cross-sell/upsell opportunities in a timely manner.
Increase engagement with customers
Communicate with customers via email, in-app, and automated videos to stay connected to their business.
Tools to retain your customer base
Quickly launch out-of-the-box CS programs with Totango SuccessBLOCs designed to help you achieve your goals. Each pre-built module, such as Detect Risk and Analyze Customer Health, contains relevant reports, automated workflows, and more to help you be successful.
Why now is the time to invest in customer success
Acquiring new customers costs more than investing in your current customer portfolio. Now, more than ever, you have to take steps to solidify your customer relationships and strengthen your retention and expansion efforts to weather uncertain economic times.
Don’t take our word for it, we’ve partnered with our customers to deliver incredible customer experiences and drive results!
63%
50%
67%
+20%
96%
+116%
Integrate with all the tools you already use
Seamlessly connect all sources of customer data to uncover a 360-degree, multidimensional view of your customers.
Enterprise-grade privacy and security your IT team will love
Rest assured that your customer data is safe and secure in Totango while you get to work to reduce customer churn and increase net revenue retention
SOC-2 certified
GDPR compliant
SCIM & SSO supported
Trusted by the world’s fastest-growing businesses and well-established software giants
Our logo retention improved 8% YoY and I really believe it's because of the work that we did with Totango.
Dione Hedgpeth
Chief Customer Officer
From Day 1, I always looked at Totango as an innovative platform.
Carlos Quezada
Head of Customer Success
Totango means greater client satisfaction, as well as team member satisfaction.
Madhavi Bezwada
VP, Client Success
Great ROI, makes our lives so much easier.
James Elphick
Customer Success Program Manager
