Totango Accelerator Onboarding Program

Your step-by-step guide to launching a high-touch onboarding program with Totango

Introduction to Accelerator

The Accelerator Onboarding Program is designed to be achievable in 21 days or less, based on hundreds of successful onboardings. This program walks you step-by-step through the process of launching a high touch onboarding program using our “Manage Onboarding Projects” SuccessBLOC. Through a series of live sessions and check-ins, as well as a library of videos and resources, we’ll teach you to integrate all the required customer data needed to start onboarding your customers and to customize the Manage Onboarding Projects SuccessBLOC for your business processes.

In the Accelerator Program, we provide all of the content up front through our On Demand Lessons, and also provide the option to attend Live Sessions with one of our Onboarding Specialists so you can ask questions about each stage in real-time.  This provides your team with flexibility and options to onboard at the right pace.At the end of the program, you will have implemented a best-in-class high touch onboarding journey for your customers, established key metrics for your onboarding program including onboarding health, and learned how to leverage our marketplace of SuccessBLOCs for your business.  As part of our commitment to your success, the Accelerator Program is included with your subscription.

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On-demand lessons

Access any of the Accelerator Program schedule content, including videos, resource guides, and homework assignments at any time, using the links below! We encourage you to complete these in order, left to right.

Live Learning

Join our webinar series and start onboarding your customers with Totango! You will learn how to import your customer data, configure and activate the Manage Onboarding Project SuccessBLOC, configure and enable your High Touch Onboarding health model and how to train your team to start using Totango.
We encourage you to attend webinars 1-3 in order and attend the Ask Me Anything Data session as many times as you like!

webinar
2019 State of the customer success industry
8/27, 10 am pt/1pm ET
register today

What's inside a SuccessBLOC?

A framework at your fingertips

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

GOALS & KPIs

Your guiding light

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Segments

Filter, analyze, and act

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Reports

Something here

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Campaigns

Scale your connectivity

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.