Customer Success for growing businesses

Start free with 100's of best practice templates and scale for growth "auto-magically."

Community

For individuals and teams under 3

All the customer success tools you need to manage your customer journeys and grow your business

Free Forever

(Based on 100 customer accounts)

Everything you get with FREE:

Customer 360

Customer Health Score

Customer Experience Canvas

Customer Journey Templates

Automated Workflows

Email Campaigns

Starter



Great for teams with more customers who want best practice support

Starting at

$499/mo

Everything in Community Plus:

Starting from 5 Users

More Customer Accounts

Team Performance Spotlight

Onboarding Accelerator Program

Ongoing CSM Support & Training

Unlimited Access to SuccessBLOCs includes:

Detect Churn Risk SuccessBLOC

Manage Onboarding SuccessBLOC

Improve NPS SuccessBLOC

Recommended

Growth



Data driven automation & collaboration for businesses needing to scale

Starting at

$899/mo

Everything in Starter Plans Plus:

Starting from 10 Users

Mulitple Health Profiles

High Volume Email Send

Custom Landing Pages

Extended Onboarding Options

Designated Customer Success Team

Unlimited Access to SuccessBLOCs includes:

Product Adoption SuccessBLOC

Digital Nurture SuccessBLOC

Expansion/Upsell SuccessBLOC

Automate Renewals SuccessBLOC

Enterprise



Comprehensive enterprise-grade control, security and customization

Custom Quote

Everything in Growth Plans Plus:

Multiple Success Teams

Custom Metrics

Multi-Product and Multi-Account Hierarchy

Third Party System Triggers

Dynamic Assignment

Enterprise User Management (SCIM)

Enterprise Level Authentication (SSO)

Premium Services including:

Enterprise Customer Success Manager

Priority Support

Customized Onboarding Options

Sandbox/Dev Instance (add on)

Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Privacy Shield FrameworkGDPR CompliantISO 27001Truste CertifiedAICPA SOC 2

Recognized leader in Customer Success. Loved by Customers.

Totango is a leader in Enterprise Customer Success on G2
Totango is a leader in Mid-Market Customer Success on G2
Totango is a leader in Small-Business Product Analytics on G2
Totango is a leader in Small-Business Product Analytics on G2
Totango is a leader in Product Analytics on G2
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Community

Free

(Based on 100 customer accounts)

Starter

Starting at

$499/mo

(Add more users at $85/user/mo)

Growth

Starting at

$899/mo

(Add more users at $85/user/mo)

Enterprise

Custom Pricing

Customer Journey Templates (SuccessBLOCS)

Detect Churn Risk

Manage Onboarding Projects

Product Adoption

Expansion/Upsell

Renewal

NPS

See 100's of Journey and Email Templates

Customer Experience Canvas

Journey mapping

Journey orchestration

Journey optimization

Orchestration and Automation

Scorecards

Segmentation

Reports

Assets and Resources

SuccessPlays (Automated Workflows)

Email drip campaigns

Portfolio Management

Success Teams

1

1

1

10

Customer Health Scores

My Agenda

Automated alerts & notifications

Tasks and Touchpoints

Internal Team

Internal Team

Internal Team

Internal, Customer and Partners

Outcome Success Plans

Customer portal

Account Analytics & User Profiles

Account Profile

Up to 100 Customer Accounts

Starting at 500 Accounts

Starting at 750 Accounts

Unlimited

User Profile

Customer Health

Early Warning System Health
Multidimensional Health

Custom Metrics

Default

20

20

50

Opportunity Management

Product Usage

NPS and CSAT

Support Tickets

Tasks & Timeline

Customer Communication & Surveys

Email Campaigns

1,000 emails/month

Starting at 2,000 emails/month

Higher Volumes based on Packages

Unlimited

Campaign Designer + Template Library

Surveys (NPS, CSAT)

Building and Personalizing emails

Custom Landing pages for emails

Customer Success Platform

Self Service Settings, Control and Admin

Organizational Hierarchy

Single Product

Single Product

Single Product

Multi-Product and Multi-Account

Health Profiles

1

3

5

Unlimited

Rapid Insight Forms

Data Retention

Default (90 days)

Default (90 days)

Customizeable (up to 365 days)

Customizeable (up to 365 days)

Security and User Management

Totango Sheild

Google, Slack, Salesforce, Microsoft Authentications

SSO Support

SCIM

Executive Reporting

Customer Health Console

Team Spotlight

Usage Monitor

Revenue Center

Integrations

API and integrations

Customer Data Hub

Customer Data Hub

Customer Data Hub

Customer Data Hub

Data import and export

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

Canonical ID -
Foreign Key Mgmt

ITSM integration/Service Desk

Salesforce.com

Hubspot

CRM & Marketing - See All

Google

MySQL

Snowflake

Data Warehouse - See All

Segment

Zapier

Workflows - See All

Intercom

Jira

Zendesk

See All Integrations

Support for Your Success

Customer Community

Product Knowledgebase

On-Demand Learning and Live Training

Tailored training sessions

Implementation and Configuration

Accelerator Program

Accelerator Program & Extended Onboarding

Customized Premium Onboarding Options

Access to Customer Success Manager

Designated CS Team

Enterprise CSM

Premium Customer Success

Add on

Add on

Sandbox

Add on

Community

Free

(Based on 100 customer accounts)

Starter

Starting at

$499/mo

(Add more users at $85/user/mo)

Growth

Starting at

$899/mo

(Add more users at $85/user/mo)

Enterprise

Custom Pricing

Customer Journey Templates (SuccessBLOCS)

Detect Churn Risk

Manage Onboarding Projects

Product Adoption

Expansion/Upsell

Renewal

NPS

See 100's of Journey and Email Templates

Journey mapping

Journey orchestration

Journey optimization

Scorecards

Segmentation

Reports

Assets and Resources

SuccessPlays (Automated Workflows)

Email drip campaigns

Success Teams

1

1

1

10

Customer Health Scores

My Agenda

Automated alerts & notifications

Tasks and Touchpoints

Internal Team

Internal Team

Internal Team

Internal, Customer and Partners

Outcome Success Plans

Customer portal

Account Profile

Up to 100 Customer Accounts

Starting at 500 Accounts

Starting at 750 Accounts

Unlimited

User Profile

Customer Health

Early Warning System Health

Early Warning System Health

Early Warning System Health

Early Warning System Health
Multidimensional Health

Custom Metrics

Default

20

20

50

Opportunity Management

Product Usage

NPS and CSAT

Support Tickets

Tasks & Timeline

Email Campaigns

1,000 emails/month

Starting at 2,000 emails/month

Higher Volumes based on Packages

Unlimited

Campaign Designer + Template Library

Surveys (NPS, CSAT)

Building and Personalizing emails

Sending Outbound Emails

One-Time

One-Time

One-Time, Ongoing

One-Time, Ongoing, Recurring

Custom Landing pages for emails

Self Service Settings, Control and Admin

Organizational Hierarchy

Single Product

Single Product

Single Product

Multi-Product and Multi-Account

Health Profiles

1

1

5

Unlimited

Rapid Insight Forms

Trigger actions to third party systems

Embed third party dashboard in Totango

Data Retention

Default (90 days)

Default (90 days)

Customizeable (up to 365 days)

Customizeable (up to 365 days)

Totango Sheild

Google, Slack, Salesforce, Microsoft Authentications

SSO Support

SCIM

Customer Health Console

Team Spotlight

Usage Monitor

Revenue Center

API and integrations

Customer Data Hub

Customer Data Hub

Customer Data Hub

Customer Data Hub

Data import and export

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

Canonical ID -
Foreign Key Mgmt

ITSM integration/Service Desk

Salesforce.com

Hubspot

CRM & Marketing - See All

Google

MySQL

Snowflake

Data Warehouse - See All

Segment

Zapier

Workflows - See All

Intercom

Jira

Zendesk

See All Integrations

Customer Community

Product Knowledgebase

On-Demand Learning and Live Training

Tailored training sessions

Implementation and Configuration

Accelerator Program

Accelerator Program & Extended Onboarding

Customized Premium Onboarding Options

Access to Customer Success Manager

Designated CSM

Enterprise CSM

Premium Customer Success

Add on

Sandbox

Add on