The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success software for the enterprise. The event brought together executives from leading enterprises in the Bay Area including SAP, Symantec, Oracle, FireEye, Juniper Networks, PayPal, and Akamai Technologies, enabling them to convene over mutual goals, learn from like-minded individuals and network with other senior Customer Success leaders.

This proved to be an Impactful way for the thought leaders in the Customer Success (CS) space to meet and discuss the topics that are of most concern to them today.

The main topics included:

• Monitoring, measuring and managing customer health along the journey
  

• How the best Customer Success, Sales, and Marketing teams deliver value resulting in usage growth
  

• How to harness data science and machine learning technology to predict and understand the customer’s next move and prevent issues before they arise
  

• Turning data into action to maximize the sales cycle and customer experience
  

• How to create a collaborative culture and partnership between Customer Success, Sales, and Marketing teams, using predictive analytics to prevent issues before they arise
  

• Using predictive analytics to prevent issues before they arise.
  
  

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Learn more about Totango here.