Totango actively monitors all customer health signals and drives you to proactively engage
Manage complex customer relationships across different account levels, multiple products, and channel partners.
Understand the health of your entire customer portfolio and focus on the customers that need the most help.
Save time and resources with automated programs, customer segmentation, and revenue forecasts.
Learn how Totango brings focus and priritization on the programs, workflows, and activities run by your customer success team.PLAY VIDEO
Easily understand and be notified of which customers need attention and why with reliable customer health scores
Build a predictable engagement model with automated Activities and Touchpoints throughout the entire customer lifecycle
Define the automated programs and responses to customer health changes to deliver consistent engagements
Accurately plan, track, report and forecast your churn, renewal, and upsell revenue by portfolio or customer segment
Introduce new features, train new users, and share product tips at scale with behavioral-based email communications
Tailor your specific engagements with real-time segmentation based on customer lifecycle stage, product, or health
Our integrated platform is built from the ground up to create custom solutions for even the most complex enterprises.
We help connect every relevant source of customer data so that you are able to truly understand and manage the customer lifecycle.