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Totango Products for Customer Success Management

Best-in-Class Companies Use an E2C Approach to Customer Success

Enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything your employees do.

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CUSTOMER SUCCESS CENTER

Customer Engagement

WHO USES IT

Customer Success Teams

WHAT IS IT

A robust customer success management platform with three editions for companies of any size

YOU NEED IT IF YOU'RE

Unsure if customers will renew

Unsure how each user is engaging with your product

Struggling to scale customer engagements

Leaving money on the table from missed upsell opps

Inaccurately forecasting recurring revenue

THE PRODUCT HELPS YOU

Understand the health of your entire customer portfolio and focus on the customers that need the most help. Save time and resources with automated programs, customer segmentation, and revenue forecasts.

WHAT CUSTOMERS HAVE SAID

“Totango is a good fit for any company that needs to understand what their customers are doing and wants to actually impact their behavior.”

Ariel Utnik, Vice President of Customer Success, Panaya

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ZOE

Enterprise Impact

WHO USES IT

Entire Company

WHAT IS IT

A conversational interface that is available to all employees, for a flat access fee and no special login required

YOU NEED IT IF YOU'RE

Aiming for everyone to participate in customer success

Struggling to align your company around customers

Relying on Customer Success team for customer data

Failing to coordinate cross-functionally

Frustrated when accessing siloed and historical data

THE PRODUCT HELPS YOU

Foster a culture of the customer by empowering everyone in your company to participate in customer success with safe access to customer data and the ability to participate in cross-functional customer impacts.

WHAT CUSTOMERS HAVE SAID

“Any subscription business can benefit from Zoe by making the customer data that we define available to anybody in the organization.”

Shai Rybak, Vice President Customer Success, Clicktale

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Totango Products Are Powered by DNA-CX

Connect the dots of all customer data and proactively monitor for meaningful health changes

Customer Inspired

Achieve a customer-centric data model where the customer is the object

Unique DNA

Input data that reflects your unique business and DNA-CX will adapt to match

Imperfect data

Get insights immediately from imperfect data, then refine and iterate over time

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