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Totango Products for Customer Success Management

Best-in-Class Companies Use an E2C Approach to Customer Success

Enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything your employees do.

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CUSTOMER SUCCESS CENTER

Customer Engagement

WHO USES IT

Customer Success Teams

WHAT IS IT

A robust customer success management platform with three editions for companies of any size

YOU NEED IT IF YOU'RE
  • Unsure if customers will renew
  • Unsure how each user is engaging with your product
  • Struggling to scale customer engagements
  • Leaving money on the table from missed upsell opps
  • Inaccurately forecasting recurring revenue
THE PRODUCT HELPS YOU

Understand the health of your entire customer portfolio and focus on the customers that need the most help. Save time and resources with automated programs, customer segmentation, and revenue forecasts.

WHAT CUSTOMERS HAVE SAID

“Totango is a good fit for any company that needs to understand what their customers are doing and wants to actually impact their behavior.”

ARIEL UTNIK, VICE PRESIDENT OF CUSTOMER SUCCESS, PANAYA

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Totango Products Are Powered by DNA-CX

Connect the dots of all customer data and proactively monitor for meaningful health changes

CUSTOMER INSPIRED

Achieve a customer-centric data model where the customer is the object

UNIQUE DNA

Input data that reflects your unique business and DNA-CX will adapt to match

IMPERFECT DATA

Get insights immediately from imperfect data, then refine and iterate over time

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