Join over 5,000 customers from start-ups to fast growing enterprises using Totango

Select a journey SuccessBLOC or build your own

All-in-one toolkits for any customer journey or initiative you want to implement. Start with a pre-built template or create anything you can imagine.

Get Started

Take action on Customer 360, at scale

When you have all of the data around your customers’ journey at your fingertips, it is easy to proactively take action. Totango enables you to Securely connect all of your customer data for a single, unified view of the customer. See how Sage leverages the latest customer journey mapping technology to drive real results like a 20% increase in ARR QoQ and 13% Reduction in Average Time Spent in Onboarding… and so much more!

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Rapidly iterate as your business grows and changes

Implement quickly and easily scale to changing needs. Get up and running in hours - not weeks. Rapidly tune and optimize to realize outsized results.

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Trusted by the world's largest and fastest growing companies

"Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers."

Jim Mercer, Head OF CUSTOMER SUCCESS

"Totango helps our success managers to actually help our clients consume our offers and drive adoption."

DILIP KUMAR, COO – GROUP SERVICES

“We chose Totango largely because we felt that they were going to be a good partner and Totango has proven to be a good partner."

KEITH STROTDMAN, COO CUSTOMER FIRST, SAP

"Companies like Totango, which I've been using for 3 years really helps us as it relates to how we scale and partner with our customers."

Jim Mercer
Head OF CUSTOMER SUCCESS, Zoom

Having more visibility into our clients and where they stand in their journey and when it comes to their health has been wonderful. Now instead of just waiting to reach out on a scheduled day, the system can let us know when someone's health has declined, automatically schedule a touchpoint so the CSM knows to reach out and see what's going on.

Candice Amendola
Senior Client Success Manager, Randall Reilly

"Totango helps our success managers to actually help our clients consume our offers and drive adoption."

DILIP KUMAR
COO – GROUP SERVICES, NTT

Totango allows us to track the customer lifecycle from beginning to end. We are able to identify and mitigate risk of churn based on the risk indicators specific to our organization.

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Account Manager
Customer Service

Pay as you grow

Pick a plan that is right for you today.

Customer success tools you need to begin managing your customer journey and grow your business

Up to 100 customer accounts

Free

$942/mo

$1,041/mo

Get Started



1 user



360° customer account profile



Customer health score



Customer Experience Canvas



Customer journey templates



Automated workflows



Email campaigns

Compare all features

Get started and go with an easy-to-use platform designed to meet you wherever you are on your CS journey

Annual contract starting at

$249/mo

Request Demo

Everything in Community, and:



2 users



200 customer accounts



Free, self-paced onboarding



World-class customer support

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Efficiently scale customer success and provide a consistent experience across all customer segments

Annual contract starting at

$1,099/mo

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Everything in Starter, and:



10 users



750 customer accounts



Multiple health profiles



High-volume email send



Extended onboarding options

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Journey orchestration

Up to 100 customer accounts

Get Started

Starting at $249/mo

Request Demo

Starting at $1,099/mo

Request Demo

Custom

Request Demo

Best practice templates (SuccessBLOCs)



Unlimited

Customer Experience Canvas



Automated workflows (SuccessPlays)



Automated communication
Surveys (CSAT, NPS) and email

500 emails/month

1,000 emails/month

5,000 emails/month

Unlimited

Portfolio management

My portfolio



Notifications



Tasks



Timeline



Success plan



Usage



Assets



Account health



Multidimensional health



Health profiles

Touchpoints

Internal only

Internal, customers

Internal, customers, partners

Presentation generator



Customer portal



Reporting

Segments



Scorecard



Reports



Custom metrics

Customer health



Team spotlight



Usage monitor



Revenue center



Data management

Retention

30 days

90 days

365 days

Integrations

Unlimited

Administration

Account hierarchy

Single product

Multiple products

Dynamic assignment



Success teams

Sandbox

Add on for $10,000/yr

Feature flags



SSO



SCIM



Creator Campus



Knowledge base



Implementation support

Live + on-demand webinars

Accelerator

Customized

Free

(Based on 100 customer accounts)

Start for Free

Starting at

$499/mo

(Add more users at $85/user/mo)

Start for Free

Starting at

$899/mo

(Add more users at $85/user/mo)

Start for Free

Custom Pricing

Contact Sales

 Customer Journey Templates (SuccessBLOCS)

Detect Churn Risk



Manage Onboarding Projects



Product Adoption



Expansion/Upsell



Renewal



NPS



See 100's of Journey and Email Templates

See All

Journey mapping



Journey orchestration



Journey optimization



Scorecards



Segmentation



Reports



Assets and Resources



SuccessPlays (Automated Workflows)



Email drip campaigns



Success Teams

Customer Health Scores



My Agenda



Automated alerts & notifications



Tasks and Touchpoints

Internal Team

Internal, Customer and Partners

Outcome Success Plans

–



Customer portal

–



Account Profile

Up to 100 Customer Accounts

Starting at 500 Accounts

Starting at 750 Accounts

Unlimited

User Profile



Customer Health

Early Warning System Health

Early Warning System Health
Multidimensional Health

Custom Metrics

Default

Opportunity Management



Product Usage



NPS and CSAT



Support Tickets



Tasks & Timeline



Email Campaigns

1,000 emails/month

Starting at 2,000 emails/month

Higher Volumes based on Packages

Unlimited

Campaign Designer + Template Library



Surveys (NPS, CSAT)



Building and Personalizing emails

–



Sending Outbound Emails

One-Time

One-Time, Ongoing

One-Time, Ongoing, Recurring

Custom Landing pages for emails

–



Self Service Settings, Control and Admin



Organizational Hierarchy

Single Product

Multi-Product and Multi-Account

Health Profiles

Unlimited

Rapid Insight Forms

–



Trigger actions to third party systems

–



Embed third party dashboard in Totango

–



Data Retention

Default (90 days)

Customizeable (up to 365 days)

Totango Sheild



Google, Slack, Salesforce, Microsoft Authentications



SSO Support

–



SCIM

–



Customer Health Console



Team Spotlight

–



Usage Monitor

–



Revenue Center

–



API and integrations

Customer Data Hub

Data import and export

One time, or Scheduled

Canonical ID -
Foreign Key Mgmt

–



ITSM integration/Service Desk

–



Salesforce.com



Hubspot



CRM & Marketing - See All

See All

Google



MySQL



Snowflake



Data Warehouse - See All

See All

Segment



Zapier



Workflows - See All

See All

Intercom



Jira



Zendesk



Support - See All

See All

See All Integrations

See All

Customer Community



Product Knowledgebase



On-Demand Learning and Live Training



Tailored training sessions

Implementation and Configuration

–

Accelerator Program

Accelerator Program & Extended Onboarding

Customized Premium Onboarding Options

Access to Customer Success Manager

–



Designated CSM

Enterprise CSM

Premium Customer Success

–

Add on

Sandbox

–

Add on

We remove the guesswork so you can shine

Totango’s bank of customer journey resources is available for you to educate yourself, conduct team workshops, build a strategy based on best practices or even share in presentations to your executive team (making you look like a star).

 The Ultimate Guide to Customer Journey Mapping

 6 Steps to a successful Customer Journey analysis

 Customer Journey Infographic

 Customer Journey Sample/Example

 Customer Journey Template

 Customer Journey Articles

Why start from scratch?
.

Experiences your users crave. Margins your CFO wants.

Get Started for Free

Run any customer journey, easily and at scale.

The Customer OS trusted by 1,000s of businesses

Join over 5,000 customers from start-ups to fast growing enterprises using Totango

Select a journey SuccessBLOC or build your own

Take action on Customer 360, at scale

Rapidly iterate as your business grows and changes

Trusted by the world's largest and fastest growing companies

Pay as you grow

Community

Starter

Growth

Enterprise

Compare all features

Journey orchestration

Community

Starter

Growth

Enterprise

Portfolio management

Reporting

Data management

Administration

Community

Starter

Growth

Enterprise

 Customer Journey Templates (SuccessBLOCS)

Customer Experience Canvas

Orchestration and Automation

Portfolio Management

Account Analytics & User Profiles

Customer Communication & Surveys

Customer Success Platform

Security and User Management

Executive Reporting

Integrations

Support for your success

We remove the guesswork so you can shine

The Ultimate Guide to Customer Journey Mapping

6 Steps to a successful Customer Journey analysis

Customer Journey Infographic

Customer Journey Sample/Example

Customer Journey Template

Customer Journey Articles

Why start from scratch?.

Experiences your users crave. Margins your CFO wants.

Why start from scratch?
.