Run any customer journey, easily and at scale.

Everything you need to accelerate your customer success with the most widely adopted all-in-one Customer OS.
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Customer Journey Totango

The Customer OS trusted by 1,000s of businesses

Join over 5,000 customers from start-ups to fast growing enterprises using Totango

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Totango toolkits for customer journey

Select a journey SuccessBLOC or build your own

All-in-one toolkits for any customer journey or initiative you want to implement. Start with a pre-built template or create anything you can imagine.

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Rapidly iterate as your business grows and changes

Implement quickly and easily scale to changing needs. Get up and running in hours - not weeks. Rapidly tune and optimize to realize outsized results.

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Totango Accelerate Customer Success

Trusted by the world's largest and fastest growing companies

Having more visibility into our clients and where they stand in their journey and when it comes to their health has been wonderful. Now instead of just waiting to reach out on a scheduled day, the system can let us know when someone's health has declined, automatically schedule a touchpoint so the CSM knows to reach out and see what's going on.

Candice Amendola
Senior Client Success Manager, Randall Reilly

Totango allows us to track the customer lifecycle from beginning to end. We are able to identify and mitigate risk of churn based on the risk indicators specific to our organization.

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Customer Service

Recognized Customer Success leader. Loved by customers.

Totango is a leader in Enterprise Customer Success on G2
Totango is a leader in Mid-Market Customer Success on G2
Totango is a leader in Small-Business Customer Success on G2
Totango is a leader in Customer Success on G2
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Totango is a leader in Customer Success on G2
Totango is a leader in Small-Business Customer Journey Analytics on G2
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It's Time to Get Started. Customer Success for Everyone.

Activate your customer success today with the plan that scales with your growth.


Forever Free

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All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.

Up to 3 Seats

Up to 100 Accounts


Single Unified View of Your Customer

Customer Health Score

Early Warning System

Insights Dashboards & Scorecards

Customer Segmentation

Journey Optimizer

Automated Playbooks and Workflows

Email Campaigns (1,000 emails/month)

Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Privacy Shield FrameworkGDPR CompliantISO 27001Truste CertifiedAICPA SOC 2

We remove the guesswork so you can shine

Totango’s bank of customer journey resources is available for you to educate yourself, conduct team workshops, build a strategy based on best practices or even share in presentations to your executive team (making you look like a star).

The Ultimate Guide to Customer Journey Mapping

6 Steps to a successful Customer Journey analysis

Customer Journey Infographic

Customer Journey Sample/Example

Customer Journey Template

Customer Journey Articles

Customer Journey Map Template

Why start from scratch?

Experiences your users crave. Margins your CFO wants.

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