Ditch the spreadsheets and the cumbersome platforms that still have you crunching numbers for hours. Get live access to customer data with a single view of your customers. Identify and proactively engage with customers who are likely to churn or upsell opportunities. What are you waiting for? Get started now.
Agile is no longer just for devops, it is essential for Customer Success Operations. Iterating quickly to rapidly respond to the needs of your customers is essential to protecting your core business. With Totango, you can tune your customer engagement model at your desired frequency to meet the changing circumstances.
From onboarding and adoption to retention and expansion, every stage of the customer journey matters right now. No more messy handoffs. Enhance your in-person communication with automated, hyper-targeted email communication that ensures you are delivering an exceptional customer experience at every stage of your customers’ lifecycle.
All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.
Up to 3 Seats
Up to 100 Accounts
Single Unified View of Your Customer
Customer Health Score
Early Warning System
Insights Dashboards & Scorecards
Automated Playbooks and Workflows
Email Campaigns (1,000 emails/month)
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A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan to fit your needs.
Includes all Community Edition, plus:
Custom User Roles
Single Sign-On (SSO)
up to 3
up to 100
Tasks & Timeline
SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)
Reports & Analytics
Manual (On-Demand) SuccessPlays
Triggered (Event-Based) SuccessPlays
Customer Health Configuration
Early Warning System
Alerts and Notifications
Customer Data Hub
Integrations - Manual Upload
Integrations - Scheduled/Connected
Rapid Insight Forms
User Roles & Assignments
Self Service Administration
Enterprise Support Package
Designated Success Manager