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Totango Customer Data Platform

Access customer health, realtime

Ditch the spreadsheets and the cumbersome platforms that still have you crunching numbers for hours. Get live access to customer data with a single view of your customers. Identify and proactively engage with customers who are likely to churn or upsell opportunities. What are you waiting for? Get started now.Β 

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Adapt quickly with agile Customer Success

Agile is no longer just for devops, it is essential for Customer Success Operations. Iterating quickly to rapidly respond to the needs of your customers is essential to protecting your core business. With Totango, you can tune your customer engagement model at your desired frequency to meet the changing circumstances.

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Totango Customer Success Outcomes
Totango Proactive Customer Success

Embrace digital engagement

From onboarding and adoption to retention and expansion, every stage of the customer journey matters right now. No more messy handoffs. Enhance your in-person communication with automated, hyper-targeted email communication that ensures you are delivering an exceptional customer experience at every stage of your customers’ lifecycle.

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It's Time to Get Started.Β Customer Success for Everyone.

Activate your customer success today with the plan that scales with your growth.

Community
Edition

Forever Free

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All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.

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Up to 3 Seats

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Up to 100 Accounts

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Self-Administration

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Single Unified View of Your Customer

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Customer Health Score

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Early Warning System

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Insights Dashboards & Scorecards

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Customer Segmentation

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Journey Optimizer

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Automated Playbooks and Workflows

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Email Campaigns (250 emails/month)

Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Privacy Shield FrameworkGDPR CompliantISO 27001Truste CertifiedAICPA SOC 2

Community

Enterprise Edition

Pricing

Free Forever

Custom Quote

Number of Users

up to 3

Customized

Single Unified View of Customers

Account Profile

up to 100

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Customer Health

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Organizational Hierarchy

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Opportunity Management

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Product Usage

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Support Tickets

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Tasks & Timeline

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Alerts and Notifications

Health Changes

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Tasks

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Touchpoints

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Support Tickets

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Automated Lifecycle Management and Playbooks

SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)

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SuccessBLOCs Gallery

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Scorecards

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Segments

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Reports & Analytics

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Assets

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Manual (On-Demand) SuccessPlays

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Triggered (Event-Based) SuccessPlays

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Customer Communication

Automated Touchpoint

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One-Time Campaigns

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Scheduled Campaigns

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Ongoing Campaigns

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Destination Pages

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Campaigns Sent

250 emails/month

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Executive Console

Customer Health Configuration

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Revenue Center

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Team Spotlight

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Usage Monitor

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AI & Machine Learning

Early Warning System

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Alerts and Notifications

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SuccessPlay Effectiveness

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Data Management

Customer Data Hub

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Data Modeler

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Health Designer

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Integrations - Manual Upload

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Integrations - Scheduled/Connected

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Rapid Insight Forms

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User Management

User Roles & Assignments

Standard

Custom

Permissions

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Success Teams

1 Team

Unlimited

Platform Capabilities

Self Service Administration

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Custom URL

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Custom Logo

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Custom Watermark

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Shield

Google Authentication

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SSO Support

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Services & Support

Customer Community

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Knowledgebase

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Video Tutorials

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Enterprise Support Package

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Implementation Support

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Available

Designated Success Manager

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Available

A trusted leader in Customer Success

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