Ditch the spreadsheets and the cumbersome platforms that still have you crunching numbers for hours. Get live access to customer data with a single view of your customers. Identify and proactively engage with customers who are likely to churn or upsell opportunities. What are you waiting for? Get started now.
Agile is no longer just for devops, it is essential for Customer Success Operations. Iterating quickly to rapidly respond to the needs of your customers is essential to protecting your core business. With Totango, you can tune your customer engagement model at your desired frequency to meet the changing circumstances.
From onboarding and adoption to retention and expansion, every stage of the customer journey matters right now. No more messy handoffs. Enhance your in-person communication with automated, hyper-targeted email communication that ensures you are delivering an exceptional customer experience at every stage of your customers’ lifecycle.
Customer success tools you need to begin managing your customer journey and grow your business
Free
$942/mo
$1,041/mo
1 user
360° customer account profile
Customer health score
Customer Experience Canvas
Customer journey templates
Automated workflows
Email campaigns
Get started and go with an easy-to-use platform designed to meet you wherever you are on your CS journey
$249/mo
Everything in Community, and:
2 users
200 customer accounts
Free, self-paced onboarding
World-class customer support
Efficiently scale customer success and provide a consistent experience across all customer segments
$1,099/mo
Everything in Starter, and:
10 users
750 customer accounts
Multiple health profiles
High-volume email send
Extended onboarding options
Drive predictable growth through revenue retention backed by enterprise-grade privacy, security, and customization
Custom
Everything in Growth, and:
Multiple success teams
Custom metrics
Multi-product and multi-account hierarchy
Dynamic Assignment
Enterprise user management (SCIM)
Enterprise-level authentication (SSO)
Best practice templates (SuccessBLOCs)
Unlimited
Customer Experience Canvas
Automated workflows (SuccessPlays)
Automated communication
Surveys (CSAT, NPS) and email
500 emails/month
1,000 emails/month
5,000 emails/month
Unlimited
My portfolio
Notifications
Tasks
Timeline
Success plan
Usage
Assets
Account health
Multidimensional health
Health profiles
1
3
10
25
Touchpoints
Internal only
Internal only
Internal, customers
Internal, customers, partners
Presentation generator
Customer portal
Segments
Scorecard
Reports
Custom metrics
0
10
25
50
Customer health
Team spotlight
Usage monitor
Revenue center
Retention
30 days
90 days
365 days
365 days
Integrations
Unlimited
Unlimited
Unlimited
Unlimited
Account hierarchy
Single product
Single product
Multiple products
Multiple products
Dynamic assignment
Success teams
1
1
5
20
Sandbox
Add on for $10,000/yr
Feature flags
SSO
SCIM
Creator Campus
Knowledge base
Implementation support
Live + on-demand webinars
Accelerator
Accelerator
Customized