customer stories

Zoom Customer Success Story

"I live and breathe in Totango". Jim Mercer, Zoom's head of customer success, and his team share how Totango enables Zoom to scale their business model while keeping true to their core customer centered business strategy of delivering customer happiness.

Video Transcript

Jim Mercer
Head of Customer Success, Zoom
"Totango, which I've been using for 3 years really helps us scale and partner with our customers.”
Jim Mercer
Head of Customer Success, Zoom

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