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Zoe enables customer centricity. Companies can organize around the customer by unlocking customer success from a single team and empowering everyone to participate in customer success.
Get information on any customer or segment without a special login
Volunteer and join other employee experts in customer-centric causes
Take actions to benefit the customer, participating in a culture of the customer
Customer Success Manager
@engineering can anyone help me fix a bug before an on-site training session?
@jake i can help!
thanks, @noah. @zoe create an impact step
@jake i’m on it
@zoe show me referenceable customers in the financial vertical for a reference call on Wed
@ashley here are 5 accounts that fit your criteria
I'm running a beta test. @zoe which accounts have the highest adoption of our new feature?
@sam here are 30 accounts with the highest adoption
wow @zoe, that's more than I expected!
Customer Success Manager
@marketing Umbrella Corporation just said they'd love to be the subject of a case study
@zoe tell me about Umbrella Corporation
@dan here you go
looks like they're really using SuccessPlays, which we need a case study on, thanks @jake!
@zoe who are the key accounts at risk?
@sara here you go
@jake let's make a game-plan today on how to turn this around
Can’t get Zoe out of my head…Keep thinking of more practical applications for her as I’m working on process development.
Senior Director of Customer Success
Rave Mobile Safety
We love it. Everyone is using it.
Zoe enables companies to organize around the customer by unlocking customer success from a single team and empowering everyone to participate in customer success
Democratized customer data is available when and where employees need it, allowing them to work more efficiently with the customer top of mind.
Zoe makes customer impact the company strategy for growth and makes it so everyone can work in unison toward the shared goal of customer success.
Cross-functional teams can easily come together to lend their expertise and time on projects singularly designed to make impact on customers
Anyone can see who has volunteered for Impact Steps, from a manager interested in employees’ participation to employees acknowledging great work.
Customers notice when a company’s products, services, and employees are focused on them, and respond with continued renewals and upsells.
The underlying data structure of Totango DNA-CX™ ensures that data doesn’t need to be perfect for meaningful insights and company-wide culture shift
“Unlike other customer success solutions which drive top-down actions, what I like is that this approach drives from a bottoms-up perspective, customer visibility and a customer success culture throughout the organization.”
VP and Principal Analyst, Forrester
Totango DNA-CX™ is the proprietary data architecture that connects all multi-dimensional customer data streams, at any stage of readiness, in real-time to reflect the unique, personal, and value-driven relationship businesses have with their customers.
You don’t need perfectly structured data to get started with our Dynamic No-Schema Active Customer Index and start driving data-driven actions.LEARN MORE
No special tool or login is required to gain access to the customer information needed for anyone to contribute to the customer cause.