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Customer Centricity Means Customer Success is Everyone's Business

Zoe is a conversational interface that gives access to customer data to any employee and allows them to participate in cross-functional, proactive customer impacts.

Zoe Is for the Entire Company

Zoe enables customer centricity. Companies can organize around the customer by unlocking customer success from a single team and empowering everyone to participate in customer success.

1

ACCESS

Get information on any customer or segment without a special login

2

PARTICIPATION

Volunteer and join other employee experts in customer-centric causes

3

IMPACT

Take actions to benefit the customer, participating in a culture of the customer

ACTIVATE ZOE NOW

ZOE IN ACTION: CUSTOMER SUCCESS MANAGER

Customer Success Manager

JAKE

@engineering can anyone help me fix a bug before an on-site training session?

Engineer

NOAH

@jake i can help!

JAKE

thanks, @noah. @zoe create an impact step

ZOE

@jake i’m on it

ZOE IN ACTION: SALES MANAGER

Sales Manager

ASHLEY

@zoe show me referenceable customers in the financial vertical for a reference call on Wed

ZOE

@ashley here are 5 accounts that fit your criteria

ASHLEY

thanks @zoe!

ZOE IN ACTION: PRODUCT MANAGER

Product Manager

SAM

I'm running a beta test. @zoe which accounts have the highest adoption of our new feature?

ZOE

@sam here are 30 accounts with the highest adoption

SAM

wow @zoe, that's more than I expected!

ZOE IN ACTION: MARKETING MANAGER

Customer Success Manager

JAKE

@marketing Umbrella Corporation just said they'd love to be the subject of a case study

Marketing Manager

DAN

@zoe tell me about Umbrella Corporation

ZOE

@dan here you go

DAN

looks like they're really using SuccessPlays, which we need a case study on, thanks @jake!

ZOE IN ACTION: CEO

CEO

SARA

@zoe who are the key accounts at risk?

ZOE

@sara here you go

SARA

@jake let's make a game-plan today on how to turn this around

Zoe Enables Customer Impacts

Zoe’s Got Our Customers Talking

Can’t get Zoe out of my head…Keep thinking of more practical applications for her as I’m working on process development.

NOAH REITER

Senior Director of Customer Success

Rave Mobile Safety

Hi Cecilia,

We love it. Everyone is using it.

Warmly,
Zoey

ZOEY HOMAYUN

Solutions Architect

Schoox

Zoe embodies the open approach to customer success.

Zoe enables companies to organize around the customer by unlocking customer success from a single team and empowering everyone to participate in customer success

FRICTIONLESS ACCESS

Democratized customer data is available when and where employees need it, allowing them to work more efficiently with the customer top of mind.

CULTURE ALIGNMENT

Zoe makes customer impact the company strategy for growth and makes it so everyone can work in unison toward the shared goal of customer success.

COLLABORATION

Cross-functional teams can easily come together to lend their expertise and time on projects singularly designed to make impact on customers

EXECUTIVE INSIGHTS

Anyone can see who has volunteered for Impact Steps, from a manager interested in employees’ participation to employees acknowledging great work.

CUSTOMER IMPACT

Customers notice when a company’s products, services, and employees are focused on them, and respond with continued renewals and upsells.

TIME TO VALUE

The underlying data structure of Totango DNA-CX™ ensures that data doesn’t need to be perfect for meaningful insights and company-wide culture shift

Zoe's Got Industry Experts Talking

“Unlike other customer success solutions which drive top-down actions, what I like is that this approach drives from a bottoms-up perspective, customer visibility and a customer success culture throughout the organization.”

KATE LEGGETT

VP and Principal Analyst, Forrester

Forrester Blog: Customer Success Should Be A Team Sport | March 9, 2017

Incomparable Data and Technology Core

Totango DNA-CX™ is the proprietary data architecture that connects all multi-dimensional customer data streams, at any stage of readiness, in real-time to reflect the unique, personal, and value-driven relationship businesses have with their customers.

You don’t need perfectly structured data to get started with our Dynamic No-Schema Active Customer Index and start driving data-driven actions.

LEARN MORE

TOTANGO DNA-CX

Zoe is available in the tools your team uses already.

No special tool or login is required to gain access to the customer information needed for anyone to contribute to the customer cause.

ZOE IN SLACK

ZOE IMPACT BOARD

ZOE IN TOTANGO

Through access to customer data and the ability to volunteer, Zoe gives every employee the opportunity to make an impact on customers.