Identify At-Risk Customers

If you watched the previous chapter “Loading your customers into Totango”, your customer data has already been loaded in your Totango account and now you are ready to take the next step in managing your customers in Totango.

Totango continues to lead the industry with the most advanced segmentation engine available, enabling enterprises to segment customer data faster and more efficiently. With Segments, we’ll show you how you can ask any question about your customers at risk, and simultaneously view search filters and the results of your queries instantly.  Slice and dice your data in any way you want and get answers in real time.

In this video, you will learn:

  • How to group customers into segments
  • How to filter your data to answer questions about your customers

Video Length | 2:00

Level | Beginner

Prerequisites | Prepare My Data, Upload My Data