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2019 State of the customer success industry
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Get more. Upgrade your plan.

You have made the right choice, and guess what? Customer Success is more affordable than you think. Upgrade now to take advantage of all that Totango has to offer. Get more users, teams, accounts, email campaigns. You also get digital CSM to help you navigate your way through the platform.

Select a Package
Totango Customer Data Platform

More users, more teams

Empower your entire organization with Totango. Upgrade to our Starter Package for up to 10 users, or build a custom package designed to meet the specific needs of your team. By upgrading, you will be able to map your entire engagement across various teams, products, and geographies as well as being able to set custom user roles for your team members.   

Upgrade now

“Love the features and possibilities it brings for our team”

Kiara Elliot,  Sprout

More accounts

Bring your entire customer base into Totango. As a Business customer, you will be able to upload more accounts that you can use now and as you scale for growth. 

Get more accounts
Totango Proactive Customer Success

“I like that I have the free version to learn the platform and then will have the ability to upgrade as we grow.”

Keira Lewis, Vudoo

Totango Customer Success Outcomes

More email campaigns

Increase the frequency of your customer communication with automated workflows and unlimited email campaigns. Customer Engagement is the cornerstone of customer success. Make sure you have a tech-touch program to reach out frequently with targeted and relevant messages so you stay top-of-mind and build customer loyalty. 

Get more campaigns

“Love the features and possibilities it brings for our team”

Kiara Elliot,  Sprout

“I like that I have the free version to learn the platform and then will have the ability to upgrade as we grow.”

Keira Lewis, Vudoo

“Totango will ensure we are all singing off the same song sheet operationally. That is extremely valuable.”

Brent Moore, VistaVu

More support

All Totango users have access 24/7/365 to an online support community  which includes a knowledgebase of feedback from both our experts and our community of users. Depending on the package you choose, you will have additional support in the form of digital and dedicated CSMs and optional professional services to help you navigate your CS journey.

Get more support
Totango Proactive Customer Success

“Totango will ensure we are all singing off the same song sheet operationally. That is extremely valuable.”

Brent Moore, VistaVu

Upgrade Packages

Activate your customer success today with the plan that scales with your growth.

Community

Beta
FREE

Whether you are just starting out or want to learn and teach customer success, Totango Community gives you everything you need to start today. No credit cards. No trial period.

Try Now
Up to 5 users

All essential capabilities including:

Single Unified View of Customer

Alerts & Notification

Automated Lifecycle Management and Playbooks

Customer Communications

Executive Console

AI and Machine Learning

Data Management

User Management

Platform Capabilities

Shield

Support

See all features

Business

A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan for your start-up, growth or enterprise needs.

30-Day Free TrialRequest Demo
Unlimited Users

Everything included in the Community package + more enterprise features.

See all features
Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Community
Edition

Forever Free

Up to 3 Users

Up to 500 Accounts

Self-Administration

Single Unified View of Your Customer

Customer Health Score

Early Warning System

Insights Dashboards & Scorecards

Customer Segmentation

Journey Optimizer

Automated Playbooks and Workflows

Email Campaigns (250 emails/month)

Enterprise Edition

Custom Quote

Schedule Demo

Get the technology and support you need to help your robust CS team drive company-wide Customer Success

Includes all Starter Package, plus:

Customized No. of Users

Unlimited Accounts

Email Campaigns (Unlimited)

Designated CSM

Professional Services
(additional cost)

Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Privacy Shield FrameworkGDPR CompliantISO 27001Truste CertifiedAICPA SOC 2

Community

Starter Package

Enterprise Edition

Pricing

Free Forever

$1,200/month or $12,000/year

Custom Quote

Number of Users

up to 3

up to 10

Customized

Single Unified View of Customers

Account Profile

up to 500

up to 1000

Customer Health

Organizational Hierarchy

Opportunity Management

Product Usage

Support Tickets

Tasks & Timeline

Alerts and Notifications

Health Changes

Tasks

Touchpoints

Support Tickets

Automated Lifecycle Management and Playbooks

SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)

SuccessBLOCs Gallery

Scorecards

Segments

Reports & Analytics

Assets

Manual (On-Demand) SuccessPlays

Triggered (Event-Based) SuccessPlays

Customer Communication

Automated Touchpoint

One-Time Campaigns

Scheduled Campaigns

Ongoing Campaigns

Destination Pages

Campaigns Sent

250 emails/month

1000 emails/month

Executive Console

Customer Health Configuration

Revenue Center

Team Spotlight

Usage Monitor

AI & Machine Learning

Early Warning System

Alerts and Notifications

SuccessPlay Effectiveness

Data Management

Customer Data Hub

Data Modeler

Health Designer

Integrations - Manual Upload

Integrations - Scheduled/Connected

Rapid Insight Forms

User Management

User Roles & Assignments

Standard

Standard

Custom

Permissions

Success Teams

1 Team

1 Team

Unlimited

Platform Capabilities

Self Service Administration

Custom URL

Custom Logo

Custom Watermark

Shield

Google Authentication

SSO Support

Services & Support

Customer Community

Knowledgebase

Video Tutorials

Enterprise Support Package

Available

Implementation Support

Available

Designated Success Manager

Available

Community

Beta
FREE

Whether you are just starting out or want to learn and teach customer success, Totango Community gives you everything you need to start today. No credit cards. No trial period.

Sign Up
Up to 3 users

All essential capabilities including:

Single Unified View of Customer

Alerts & Notification

Automated Lifecycle Management and Playbooks

Customer Communications

Executive Console

AI and Machine Learning

Data Management

User Management

Platform Capabilities

Shield

Support

See all features

Business

A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan for your start-up, growth or enterprise needs.

30-Day Free TrialRequest Demo
Unlimited Users

Everything included in the Community package + more enterprise features.

See all features
Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

A trusted leader in Customer Success

Totango is a leader in Enterprise Customer Success on G2
Totango is a leader in Customer Success on G2
Totango is a leader in Customer Success on G2
Totango is a leader in Mid-Market Customer Success on G2
Users love Totango on G2