Empower your entire organization with Totango. Upgrade to our Starter Package for up to 10 users, or build a custom package designed to meet the specific needs of your team. By upgrading, you will be able to map your entire engagement across various teams, products, and geographies as well as being able to set custom user roles for your team members.
Kiara Elliot, Sprout
Bring your entire customer base into Totango. As a Business customer, you will be able to upload more accounts that you can use now and as you scale for growth.
Keira Lewis, Vudoo
Increase the frequency of your customer communication with automated workflows and unlimited email campaigns. Customer Engagement is the cornerstone of customer success. Make sure you have a tech-touch program to reach out frequently with targeted and relevant messages so you stay top-of-mind and build customer loyalty.
All Totango users have access 24/7/365 to an online support community which includes a knowledgebase of feedback from both our experts and our community of users. Depending on the package you choose, you will have additional support in the form of digital and dedicated CSMs and optional professional services to help you navigate your CS journey.
Brent Moore, VistaVu
For individuals and startups
All the customer success tools you need to manage your customer journeys and grow your business
Free Forever
Everything you get with FREE:
Customer 360
Customer Health Score
Customer Experience Canvas
Customer Journey Templates
Automated Workflows
Email Campaigns
Great for teams with more customers who want best practice support
$249/mo
$348/mo
$447/mo
$546/mo
$645/mo
$744/mo
$843/mo
$942/mo
$1,041/mo
Everything in Community Plus:
Includes 2 Users
Includes 200 Customer Accounts
Designated Customer Success Team
World Class Customer Support
Unlimited Access to SuccessBLOCs including:
Detect Churn Risk SuccessBLOC
Manage Onboarding SuccessBLOC
Improve NPS SuccessBLOC
Data driven automation & collaboration for businesses needing to scale
$1,099/mo
$1,198/mo
$1,297/mo
$1,396/mo
Everything in Starter Plans Plus:
Includes 10 Users
Includes 750 Customer Accounts
Multiple Health Profiles
High Volume Email Send
Extended Onboarding Options
Designated Customer Success Team
Unlimited Access to SuccessBLOCs including:
Product Adoption SuccessBLOC
Digital Nurture SuccessBLOC
Expansion/Upsell SuccessBLOC
Automate Renewals SuccessBLOC
Comprehensive enterprise-grade control, security and customization
Custom Quote
Everything in Growth Plans Plus:
Multiple Success Teams
Custom Metrics
Multi-Product and Multi-Account Hierarchy
Dynamic Assignment
Enterprise User Management (SCIM)
Enterprise Level Authentication (SSO)
Premium Services including:
Enterprise Customer Success Manager
Priority Support
Customized Onboarding Options
Sandbox/Dev Instance (add on)
Journey mapping
Journey orchestration
Journey optimization
Scorecards
Segmentation
Reports
Assets and Resources
SuccessPlays (Automated Workflows)
Email drip campaigns
Success Teams
1
1
1
10
Customer Health Scores
My Agenda
Automated alerts & notifications
Tasks and Touchpoints
Internal Team
Internal Team
Internal Team
Internal, Customer and Partners
Outcome Success Plans
–
Customer portal
–
–
–
Account Profile
Up to 100 Customer Accounts
Starting at 200 Accounts
Starting at 750 Accounts
Unlimited
User Profile
Customer Health
Early Warning System Health
Multidimensional Health
Custom Metrics
Default
20
20
50
Opportunity Management
Product Usage
NPS and CSAT
Support Tickets
Tasks & Timeline
Email Campaigns
500 emails/month
Starting at 1,000 emails/month
Higher Volumes based on Packages
Unlimited
Campaign Designer + Template Library
Surveys (NPS, CSAT)
Building and Personalizing emails
–
Custom Landing pages for emails
–
–
Self Service Settings, Control and Admin
Organizational Hierarchy
Single Product
Single Product
Single Product
Multi-Product and Multi-Account
Health Profiles
1
3
5
Unlimited
Rapid Insight Forms
–
–
Account History Retention
Default (90 days)
Default (90 days)
Customizeable (up to 365 days)
Customizeable (up to 365 days)
Totango Shield
Google, Slack, Salesforce, Microsoft Authentications
SSO Support
–
–
–
SCIM
–
–
–
Customer Health Console
Team Spotlight
–
Usage Monitor
–
–
Revenue Center
–
–
–
API and integrations
Customer Data Hub
Customer Data Hub
Customer Data Hub
Customer Data Hub
Data import and export
One time, or Scheduled
One time, or Scheduled
One time, or Scheduled
One time, or Scheduled
Canonical ID -
Foreign Key Mgmt
–
ITSM integration/Service Desk
–
–
–
Salesforce.com
Hubspot
MySQL
Snowflake
Segment
Zapier
Intercom
Jira
Zendesk
Customer Community
Product Knowledgebase
On-Demand Learning and Live Training
Tailored training sessions
Implementation and Configuration
–
Accelerator Program & Extended Onboarding
Accelerator Program & Extended Onboarding
Customized Premium Onboarding Options
Access to Customer Success Manager
–
Designated CS Team
Designated CS Team
Enterprise CSM
Premium Customer Success
–
–
Add on
Add on
Sandbox
–
–
–
Add on
Whether you are just starting out or want to learn and teach customer success, Totango Community gives you everything you need to start today. No credit cards. No trial period.
Try NowAll essential capabilities including:
Single Unified View of Customer
Alerts & Notification
Automated Lifecycle Management and Playbooks
Customer Communications
Executive Console
AI and Machine Learning
Data Management
User Management
Platform Capabilities
Shield
Support
A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan for your start-up, growth or enterprise needs.
Everything included in the Community package + more enterprise features.
Forever Free
Up to 3 Users
Up to 500 Accounts
Self-Administration
Single Unified View of Your Customer
Customer Health Score
Early Warning System
Insights Dashboards & Scorecards
Customer Segmentation
Journey Optimizer
Automated Playbooks and Workflows
Email Campaigns (250 emails/month)
$1,200/month
or pay upfront and save!
only $12,000/year
Get an Enterprise-grade Customer Success platform on a limited budget. Perfect for growing CS teams.
Includes all Community Edition, plus:
Up to 10 Users
Up to 1000 Accounts
Email Campaigns (1000 emails/month)
Custom User Roles
Unlimited Teams
Enterprise Hierarchy
Single Sign-On (SSO)
Onboarding Support
Custom Quote
Get the technology and support you need to help your robust CS team drive company-wide Customer Success
Includes all Starter Package, plus:
Customized No. of Users
Unlimited Accounts
Email Campaigns (Unlimited)
Designated CSM
Professional Services
(additional cost)
Free Forever
$1,200/month or $12,000/year
Custom Quote
up to 3
up to 10
Customized
Account Profile
up to 500
up to 1000
Customer Health
Organizational Hierarchy
Opportunity Management
Product Usage
Support Tickets
Tasks & Timeline
Health Changes
Tasks
Touchpoints
Support Tickets
SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)
SuccessBLOCs Gallery
Scorecards
Segments
Reports & Analytics
Assets
Manual (On-Demand) SuccessPlays
Triggered (Event-Based) SuccessPlays
Automated Touchpoint
One-Time Campaigns
Scheduled Campaigns
Ongoing Campaigns
Destination Pages
Campaigns Sent
250 emails/month
1000 emails/month
Customer Health Configuration
Revenue Center
Team Spotlight
Usage Monitor
Early Warning System
Alerts and Notifications
SuccessPlay Effectiveness
Customer Data Hub
Data Modeler
Health Designer
Integrations - Manual Upload
Integrations - Scheduled/Connected
Rapid Insight Forms
User Roles & Assignments
Standard
Standard
Custom
Permissions
Success Teams
1 Team
1 Team
Unlimited
Self Service Administration
Custom URL
Custom Logo
Custom Watermark
Google Authentication
SSO Support
Customer Community
Knowledgebase
Video Tutorials
Enterprise Support Package
Available
Implementation Support
Available
Designated Success Manager
Available
Whether you are just starting out or want to learn and teach customer success, Totango Community gives you everything you need to start today. No credit cards. No trial period.
Sign UpAll essential capabilities including:
Single Unified View of Customer
Alerts & Notification
Automated Lifecycle Management and Playbooks
Customer Communications
Executive Console
AI and Machine Learning
Data Management
User Management
Platform Capabilities
Shield
Support
A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan for your start-up, growth or enterprise needs.
Everything included in the Community package + more enterprise features.