Why Customer Success?

In subscription businesses 80% of future revenue comes from your existing customers, which is why retaining customers is as important as acquiring them. In order to do that, you have to proactively invest in their success.

Drive Adoption

Reduce Churn

Increase Upsells

Nurture, Protect and grow your customer base.

Grab hold of opportunity and scale your business while reducing churn, minimizing firefighting and filtering out noise.

Reactive customer management based on guesswork is not customer success

You’re always firefighting. You’re too late to make an impact. Your customers are not happy. You’ve missed out on opportunities. You pay a price in cost and reputation.

Customer success is proactively leading and monitoring your customers’ journey with your product

Know when and why to reach out to a customer. Keep track of every user. Deliver the results they expect. Make them happy. Make opportunities happen.

How Totango Works.

Collect rich, granular data

via the live monitoring platform

Analyze and compute

the right insights and alerts

Drive key actions and processes

through the Customer Command Center

Totango integrates with your business.

Go live quickly and with all the right plugs in place. Totango integrates with your CRM, support and other systems as well as with over 300 additional applications. Playing nice is so much better than going solo.

Don’t see what you’re looking for? Contact us to find out more details.

Ready to move from reactive to proactive Customer Success?

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Need more convincing? No problem.

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“If you are a SaaS company, you should definitely use Totango. There is no way we could innovate on our business so quickly without Totango.”

— Sam Boonin, VP Products, Zendesk

Ring in the New Year with these Customer Success Resolutions!

A new year, a new start! Time to set goals to challenge both yourself and your team to deliver more value to your customers in 2016. We have 7 New Year’s Resolutions that will change your Customer Success world for the better!