Grab hold of opportunity and scale your business while reducing churn, minimizing firefighting and filtering out noise.
You’re always firefighting. You’re too late to make an impact. Your customers are not happy. You’ve missed out on opportunities. You pay a price in cost and reputation.
Know when and why to reach out to a customer. Keep track of every user. Deliver the results they expect. Make them happy. Make opportunities happen.
via the live monitoring platform
the right insights and alerts
through the Customer Command Center
Go live quickly and with all the right plugs in place. Totango integrates with your CRM, support and other systems as well as with over 300 additional applications. Playing nice is so much better than going solo.
Don’t see what you’re looking for? Contact us to find out more details.
From our blog...
The holy grail of customer success is to easily prove the “value” or results that your customers get with your products. According to a survey of B2B buyers by IDC, “81% of buyers expect vendors to quantify the business value of proposed solutions” (IDC Survey of B2B Buyers, 2010). Yet, the most common way for SaaS businesses to show that value is by using a combination of metrics that only skim the surface (e.g., number of logins in the last month or time per user in the app) along with subjective satisfaction metrics.