Do you know which customers are in good, average or poor health?
Let Totango’s industry-leading approach to customer health monitoring improve your customer retention and churn rates. By individualizing the health score parameters for any customer profile, Totango allows you set up the necessary signals to manage your customers’ engagement and success.
Do you know which customers have onboarded successfully?
Segment customers based on the progress they have made in your onboarding and adoption process. Identify users who are stuck, so you can help with personalized tips.
Get alerts when an account is at risk of churn.
Understand the reason the account is flagged so you can proactively intervene by taking the right actions and getting the account back on track.
Before you call or email a customer, have the right context and detailed history.
See how customers are using your application – and how you can help them be more successful.
Run personalized campaigns to drive customer success.
For example, when account usage drops – or stops – you could trigger a “please come back” email automatically. For your most active users, think about sending a “customer appreciation” email or gift.
Do you know which are your most popular modules and features? Do you know who are your top users?
Understand which segment of customers use what functionality.